Rostering Assistant (Disability Support and Home Care Services)

Quad Care; Woodford; Presencial; AUD 34.000 - 48.000; Jornada completa

Descripción de la vacante

Quad Care is seeking a Rostering Assistant to keep rosters balanced and reliable for disability support and home care services across Southeast Queensland. You’ll match workers to participant needs, handle last-minute changes, and collaborate with teams to ensure timely, person-centred support.

Ideal candidates are highly organized, experienced in rostering systems such as Employment Hero or Paycat, and thrive in a fast-paced, people-focused environment where plans can shift quickly.

Formación

• Experience rostering in SCHADS Award environments.
• Experience in disability, aged care or community services.
• Highly organized with exceptional attention to detail.
• Able to manage competing priorities and adapt quickly.
• Excellent communication and empathy in a team setting.

Responsabilidades

• Create, maintain and optimise support worker rosters for NDIS and Care.
• Match workers to participant needs and preferences.
• Manage shift changes, unplanned absences and last-minute roster changes.
• Communicate with workers, participants, families and internal teams.
• Monitor service delivery and identify roster gaps before they become problems.
• Assist with workforce planning and resource allocation.
• Support onboarding and rostering of new team members.
• Maintain records and documentation across rostering systems.
• Ensure services align with participant funding and organisational requirements.
• Support compliance with SCHADS Award requirements.

Conocimientos

Rostering

Scheduling

Workforce coordination

Employment Hero

Paycat

Herramientas

Employment Hero

Paycat

Descripción del empleo

Rostering Assistant (Disability Support and Home Care Services)

Rostering Assistant
Help keep Quad Care moving.

At Quad Care, we're looking for a Rostering Assistant who can help keep our services running smoothly, our workforce supported, and our participants receiving the right support at the right time.

This role is perfect for someone who loves solving problems, thrives in a fast-paced environment, and genuinely enjoys helping people while playing a little bit of rostering Tetris.

As part of our coordination team, you'll be at the coalface of service delivery, helping ensure participants receive consistent, reliable supports while supporting our frontline workforce to do what they do best.

If you're the type of person who gets satisfaction from a perfectly balanced roster, can think three steps ahead, and doesn't panic when things change at the last minute, we'd love to hear from you.

About Us

Quad Care is a growing, community-based provider delivering disability supports and allied health services across Southeast Queensland.

We're proud to be a provider built on lived experience, strong values, and genuine relationships. We believe great outcomes happen when great people work together, and we're committed to creating a workplace where our team is supported, trusted and empowered to make a difference.

Why Join Quad Care?

• We're fun, and actually hilarious. Just ask us.

• We will support you to learn and do a really good job.

• We won't make you feel dumb if you don't know something.

• We are outcomes focused, reliable and supportive

• No two days are the same, literally like ever.

What You'll Be Doing

• Creating, maintaining and optimising support worker rosters for NDIS and Care

• Matching the right support workers to participant needs, goals and preferences

• Managing shift changes, unplanned absences and last-minute roster adjustments

• Communicating with support workers, participants, families and internal teams

• Monitoring service delivery and identifying roster gaps before they become problems

• Assisting with workforce planning and resource allocation

• Supporting the onboarding and rostering of new team members

• Maintaining accurate records and documentation across rostering systems

• Ensuring services align with participant funding and organisational requirements

• Supporting compliance with SCHADS Award requirements and internal policies

• Working closely with Team Leaders and Coordinators to ensure smooth service delivery

• Solving the daily puzzles that naturally come with supporting people and running a growing organisation

We're Looking For Someone Who

• Loves organisation and coordination

• Understands rostering and rostering systems, and even has experience with Employment Hero or Paycat

• Stays calm when plans change - because they do!

• Can think critically and solve problems independently

• Builds strong relationships with workers, participants and families

• Understands that rostering is about people, and that every decision can impact someone's day, independence and quality of life

• Takes pride in consistently finding solutions

• Enjoys balancing participant needs, worker availability and operational requirements

• Thrives in a fast-moving environment where priorities can shift quickly

• Can see the bigger picture while keeping an eye on the detail

You Are The Right Fit If You

• Have experience in rostering, scheduling or workforce coordination within SCHADS Award environments

• Have worked in disability, aged care, community services or healthcare

• Are highly organised with exceptional attention to detail

• Can confidently manage competing priorities

• Communicate professionally and empathetically

• Are proactive, adaptable and solutions-focused

• Learn systems quickly and enjoy improving processes

• Understand the importance of reliable, person-centred support delivery

• Enjoy working as part of a collaborative team

Quad Care Reality Check

Let's be honest.

Some days you'll build the perfect roster and everything will run exactly to plan.

Other days you'll have three call-in, two urgent changes, a participant needing support covered and a support worker stuck in traffic because let's be fair the Dag Highway is its own challenge.

The right person will understand that this is their job and know that they're really good at solving a challenge.

If you enjoy solving problems and helping people, you'll fit right in.