Workforce Planning Coordinator - Rostering, Recruitment & HR Admin

JJ Care Services; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

JJ Care Services is seeking a Workforce Planning Coordinator to manage rostering, scheduling and HR admin in our Gymea Bay office. This role collaborates with another planner and supports a nine-person office team.

You will coordinate recruitment, onboarding, training and compliance while ensuring efficient rosters and proactive day-to-day workforce support. This is a full-time, office-based position.

Qualifications

• Experience in rostering, workforce scheduling and allocations in a care setting.
• Ability to manage high-volume changes and priorities with accuracy.
• Knowledge of SCHADS Award rostering and workplace obligations.

Responsibilities

• Build compliant rosters across home and community care, ID care and brokerage services.
• Monitor roster costing, overtime and KPIs with a strategic approach.
• Allocate workers per client needs, capacity and award rules; liaise with staffing agencies.
• Coordinate recruitment activities from sourcing to onboarding and induction.
• Maintain training records and coordinate shadow/buddy shifts and staff development.
• Develop relationships with workers, coach and set clear expectations.
• Maintain workforce records, timesheets and communications.
• Escalate HR matters through appropriate channels; participate in after-hours roster.

Skills

Rostering

Workforce scheduling

Worker allocation

Communication

Coaching staff

Education

Certificate III qualification or equivalent

Tools

Rostering software

Job description

Workforce Planning Coordinator - Rostering, Recruitment & HR Admin

Are you a confidentrosteringprofessional who can keep a busy workforce moving, build strong relationships with staff and take a strategic approach torostering, knowing that some changes may be 10 stepsinstead of 2 to get the best outcome?

JJ Care Services is a boutique provider of quality, responsive and personalised care and support services. We are nurse-owned and nurse-led, supported by a skilled and passionate team who genuinely enjoy working together.

Through JJ Care and JJ Home Health, we provide disability, nursing and complex care services across Supported Independent Living, residential respite and community-based care.

We are looking for an experienced Workforce Planner to join our office team in Gymea Bay. You will work alongside another Workforce Planner and form part of our broader office team of nine.

Are you a confidentrosteringprofessional who can keep a busy workforce moving, build strong relationships with staff and take a strategic approach torostering, knowing that some changes may be 10 stepsinstead of 2 to get the best outcome?

JJ Care Services is a boutique provider of quality, responsive and personalised care and support services. We are nurse-owned and nurse-led, supported by a skilled and passionate team who genuinely enjoy working together.

Through JJ Care and JJ Home Health, we provide disability, nursing and complex care services across Supported Independent Living, residential respite and community-based care.

We are looking for an experienced Workforce Planner to join our office team in Gymea Bay. You will work alongside another Workforce Planner and form part of our broader office team of nine.

ABOUT THEROLE

This is a broad, hands-on workforce coordinationrolewith ownership ofrostering, scheduling and worker allocation across our community, residential and brokerage operations.

You will build compliant and efficient rosters, match the right workers with the right clients, respond to workforce changes, coordinate recruitment and onboarding, monitor training requirements and provide proactive day-to-day support to our support worker team.

This is not a quiet, heads-down data-entryrole. You will be at the centre of service delivery, communicating constantly with support workers, Care Partners, nursing staff, management and external providers.

The role is permanent full-time, Monday to Friday, with standard office hours of 9:00am-5:00pm. It is fully office-based at Gymea Bay and is not offered on a hybrid or work-from-home basis. Convenient unlimited on street parking is available directly outside the office.

Participation in a rotating after-hours/on-call workforce roster is also required, with applicable allowances paid.

WHAT YOU'LL DO

• Build and maintain efficient, compliant rosters across home and community care, Supported Independent Living, residential care and brokerage services

• Actively monitor roster costing, overtime cost and other KPIs and take a strategic and analytical approach torosteringand workforce planning

• Allocate support workers based on client requirements, worker capability, continuity of care, availability and award requirements and liaise with staffing agencies

• Apply SCHADS Award conditions, Fair Work requirements and roster-related requirements involving fatigue, breaks, sleepovers etc.

• Conduct regular check-ins with support workers and follow up matters involving attendance, punctuality, reliability, engagement and general wellbeing

• Coordinate recruitment activities including candidate sourcing, screening, interviews, reference checks and onboarding

• Maintain training, induction and compliance records and coordinate shadow shifts, buddy shifts and worker development requirements

• Develop constructive relationships with support workers and provide practical coaching, guidance and clear expectations

• Maintain accurate workforce records, timesheets, communications and documentation

• Work closely with Care Partners and management and elevate clinical, conduct, performance or formal HR matters through the appropriate pathway

• Participate in the rotating after-hours/on-call coordination roster

WHAT YOU'LL BRING

• Demonstrated experience inrostering, workforce scheduling, allocations or a similarcoordinationrole

• Experience in disability, aged care, community care, healthcare or another complex, people-based service environment

• Strong organisational skills and the ability to manage a high volume of changes, requests and competing priorities

• Sound knowledge of award-basedrostering, workplace obligations and workforce compliance

• Confidence usingrosteringor workforce management software

• Clear and confident communication skills, including the ability to coach staff, set expectations and have respectful but direct conversations

• The judgement to solve problems independently while recognising when something needs to be escalated

• A relevant Certificate III qualification or equivalent demonstrated experience– desired but not essential

• A current driver's licence and willingness to undertake occasional worker supervision visits

• Willingness to participate in an after-hours/on-call roster

• Must possess a valid NDIS worker screening check, or the immediate ability to obtain one.

Experience in HR coordination, employee relations, recruitment or workforce compliance will be highly regarded.

Experience with the SCHADS Award, NDIS services, brokerage arrangements or ShiftCare will also be highly regarded.

HOW WE WORK TOGETHER

Our office is close-knit and highly collaborative. We work hard, communicate openly, solve problems together and have plenty of laughs along the way.

You must be comfortable speaking up, asking questions, joining discussions and contribute actively to the team around you.

You will suit our team if you are warm, self-aware, dependable and comfortable giving and receiving direct but respectful feedback. We are looking for someone who wants to contribute to the team-not simply arrive, complete a task list and leave.

WHY JOIN US?

When you join JJ Care Services, you will become part of a team that values its people as much as the people we support. We offer:

• A salary under SCHADS SACSLevel 3 plus applicable allowances and overtime for participation in the on-call roster

• A broadrolewith genuine ownership, responsibility and variety

• Direct access to decision-makers and the opportunity to improve how things are done

• A welcoming, down-to-earth office teamof nine

• Opportunities for professional growth and career progression

• Employee Assistance Program

JJ Care and JJ Home Health are committed to safe and inclusive workplaces. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability and people from diverse backgrounds.

To our friends in recruitment: thank you for thinking of us. We are running this search ourselves and are not accepting agency submissions for thisrole.