Operations Coordinator

Montessori Care; Summer Hill; On-site; AUD 60,000 - 80,000; Full time

Job summary

A community care provider is seeking an Operations Coordinator in Summer Hill, NSW. You will coordinate the rostering of support workers while ensuring compliance with guidelines and high standards of care. Ideal candidates should possess a strong attention to detail, a customer service mindset, and demonstrate leadership in managing small teams. This role offers an opportunity for hands-on problem-solving in a fast-paced environment, along with benefits like a supportive team dynamic and the use of digital tools for operational excellence.

Qualifications

• Driven and able to thrive in a fast-paced environment.
• Experience in managing small teams or coordinating people.
• Full Australian Driver’s License and own car.

Responsibilities

• Coordinate rostering of support workers to ensure staff availability.
• Oversee timesheet processes and flag discrepancies.
• Act as the primary contact for rostering issues.

Skills

Attention to detail

Customer service mindset

Problem-solving mindset

Interpersonal skills

Job description

About the Role

Montessori Care is looking for a detail‑oriented, high energy Operations Coordinator. The role is suited for individuals who thrive in a fast‑moving scale‑up environment and enjoy building systems from the ground up. You will coordinate rostering of support workers to ensure the right staff are available at the right time, support induction and training, and help maintain high standards of care in line with program objectives and relevant award conditions.

You will be hands‑on, in the weeds, and play a key role in ensuring client needs are met with appropriate staffing levels, optimising resources and driving operational excellence.

If you enjoy solving complex puzzles, working with data and people, and using digital tools to improve outcomes, this is your role.

What You'll Own

• Workforce Allocation & Scheduling: Rostering of Support Workers with compliance to awards, budgets, Workplace Health and Safety, and efficient use of resources.
• Timesheet Management & Compliance: Oversee end‑to‑end timesheet processes, verify against rosters, and flag discrepancies to prevent issues.
• Staff Follow‑up & Accountability: Proactively manage performance and attendance, address late arrivals and no‑shows, and maintain regular communication with staff. Support onboarding, induction, and ongoing training.
• On‑Call Rostering: Participate in afterhours on‑call roster as required.
• Supervision & Support: Provide supervision to support workers (shared with Client Relations Manager and BDMs, varying by region).
• Client & Staff Liaison: Act as primary point of contact for rostering issues and adjust staffing as client care requirements change.
• Funding & Compliance: Deliver services in accordance with funding agency standards and agreements.
• Issue Resolution: Address staffing issues, last‑minute changes, no‑shows, and scheduling conflicts to minimise disruption, modelling effective communication and conflict resolution.
• Process Improvement: Identify gaps in rostering systems and suggest enhancements to increase efficiency and effectiveness.

About You

• Driven, high energy, disciplined, and able to thrive in a fast‑paced environment.
• Exceptional attention to detail.
• Strong customer service mindset with a genuine care for people.
• Willingness to learn and grow.
• Experience in managing small teams or coordinating people.
• Strong interpersonal and communication skills with a focus on advocacy and support.
• Demonstrated leadership ability in managing small teams.
• Tech‑savvy; comfortable using CRMs, case notes, and digital systems.
• Full Australian Driver’s License and own car.
• Problem‑solving mindset: able to figure things out.
• Experience in disability, aged care, community services, or another fast‑paced operational environment (nice to have, not a must).