Rostering Coordinator

Wesley Mission Queensland Limited; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits (up to $18,L

Stable full-time role

Professional development opportunities

Collaborative workplace culture

Meaningful work for older Australians

Not-for-profit organisation

Job summary

Wesley Mission Queensland is seeking a Rostering Coordinator for its Community Aged Care team in Chermside. You will manage daily schedules, coordinate leave coverage, and liaise with clients, staff, and agencies to ensure timely, compliant service delivery.

The role emphasizes rostering accuracy, stakeholder communication, and problem-solving in a supportive not-for-profit environment. A focus on high-quality client outcomes aligns with our values and mission.

Qualifications

• Excellent organisational and time management skills.
• Strong problem-solving abilities and attention to detail.
• Excellent communication and relationship-building skills.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Coordinate and maintain client and staff rosters across Community Aged Care and NDIS services.
• Manage short-notice roster changes, leave coverage and staffing requirements.
• Liaise with clients, support workers and agencies regarding service delivery needs.
• Monitor compliance requirements including leave, police checks, timesheets and fleet records.
• Complete reporting and administrative tasks to support operational performance.
• Ensure services are delivered in line with rostering principles, funding requirements and Enterprise Agreements.
• Escalate staffing concerns and service risks as required.

Skills

Exceptional organisational and time mg

Strong problem-solving abilities

Attention to detail

Excellent communication

Education

Business administration or related qualifications

Tools

Rostering software

CRM systems

Workforce management systems

Job description

Rostering Coordinator - Community Aged Care At Wesley Mission Queensland, our rostering team is at the heart of delivering exceptional care. Every roster you create helps ensure vulnerable community members receive reliable support to maintain their independence, wellbeing and quality of life. As a Rostering Coordinator, you'll work closely with clients, support workers, agency staff and internal stakeholders to manage daily and ongoing schedules, coordinate leave coverage, resolve staffing challenges, and ensure services are delivered efficiently and effectively. No two days are the same. This is a rewarding role for someone who enjoys juggling priorities, providing solutions, and making a genuine difference behind the scenes.

What We Offer

• Attractive salary plus access to salary packaging benefits of up to $18,550 annually
• Stable full-time role based in Chermside
• Supportive leadership team and collaborative workplace culture
• Ongoing learning and professional development opportunities
• Meaningful work with a respected not-for-profit organisation
• Opportunity to contribute to positive outcomes for older Australians and people living with disability

What You'll Be Doing

• Coordinate and maintain client and staff rosters across Community Aged Care and NDIS services
• Manage short-notice roster changes, leave coverage and staffing requirements
• Liaise with clients, support workers and agencies regarding service delivery needs
• Monitor compliance requirements including leave, police checks, timesheets and fleet records
• Complete reporting and administrative tasks to support operational performance
• Ensure services are delivered in line with rostering principles, funding requirements and Enterprise Agreements
• Escalate staffing concerns and service risks as required

What We're Looking For

• Previous rostering, workforce planning, scheduling or coordination experience
• Exceptional organisational and time management skills
• Strong problem-solving abilities and attention to detail
• Excellent communication and relationship-building skills
• Ability to work effectively in a fast-paced environment and manage competing priorities
• Experience using roster management, CRM or workforce management systems
• Intermediate to advanced Microsoft Office skills
• A commitment to delivering outstanding service to clients and stakeholders
• Relevant probity checks required by legislation and WMQ policy

A Valuable Addition, Yet Not Essential

• Experience in Community Aged Care, Home Care, Disability Services or Health Care
• Business administration or related qualifications
• Experience using ComCare or similar workforce management systems
• Understanding of Community Aged Care, NDIS or service delivery environments

We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values.

People with passion, connected by hope for a more compassionate, just and inclusive society is our story - what's yours?