Scheduler / Roster Coordinator

Green Life Massage Therapy; Melbourne; Remote; AUD 43,000 - 62,000; Part time

Benefits offered by this job

Hourly rate $38/hr plus super

Job summary

Green Life Massage Therapy is seeking a Scheduler / Rostering Coordinator to organise daily client services and rostering, ensuring therapists are scheduled efficiently and appointments run smoothly from home-based Melbourne. This part-time role emphasizes strong organization, proactive problem-solving and excellent customer service.

You will manage inquiries, coordinate therapist schedules, handle rostering changes, and collaborate with care providers, case managers and families to maintain

Qualifications

• Excellent phone, email and written communication skills.
• Strong organisational skills and the ability to manage competing priorities.
• Great attention to detail and confidence working with schedules, numbers and administration.
• A proactive approach to problem-solving and the ability to think on your feet.
• The ability to work independently, use initiative and contribute positively as part of a small team.
• A friendly, empathetic and professional approach to customer service.
• Confidence using computers, online platforms and administrative software.

Responsibilities

• Answering incoming phone calls and emails, managing enquiries, client cancellations, new client onboarding and general administration.
• Communicating with therapists regarding appointment changes, schedule updates and daily requirements.
• Coordinating and optimising therapist schedules to minimise gaps, organise efficient travel routes and ensure appointments are geographically well balanced.
• Managing daily roster changes, public holiday schedules and communicating updates to relevant people.
• Distributing client progress notes, treatment reports and service updates to home care providers and case managers.
• Calculating employee hours, travel time and relevant payroll information.
• Building positive relationships with clients, families, employees and our home care provider partners.
• Helping identify and resolve daily operational challenges to keep Green Life running effectively.

Skills

Communication skills

Organisational skills

Attention to detail

Problem-solving

Independent working

Customer service

Computer literacy

Tools

Splose

Job description

Green Life Massage Therapy – Melbourne VIC

Remote - work from home ( Melbourne based)

Do you have a strong ability for organisation ?

We're looking for a Scheduler / Roster Coordinator to join our team and help ensure our clients receive the best care — from the right therapist, at the right time.

About Green Life Massage Therapy

Green Life Massage Therapy has been providing in-home remedial massage services to older Australians through the Support at Home Program (SAHP) since 2015.

We are a growing business with a dedicated team of remedial massage therapists servicing metropolitan Melbourne and working alongside more than 20 home care providers and organisations.

At Green Life, we genuinely care about the people we support. We pride ourselves on delivering quality, reliable and compassionate services, building strong relationships with our clients, families, care advisors and case managers.

As our business continues to grow, we're looking for an enthusiastic, organised and proactive Client Services & Rostering Coordinator to join our team!

This is an important role within Green Life, helping coordinate the moving parts of our daily operations, support our therapists and ensure everything runs as smoothly and efficiently as possible.

If you're someone who loves organisation, enjoys solving problems, communicates confidently and takes pride in providing excellent customer service, we'd love to hear from you!

Part Time 9am - 1pm, 4 days a week.

Remote - work from home ( Melbourne based)

Do you have a strong ability for organisation ?

We're looking for a Scheduler / Roster Coordinator to join our team and help ensure our clients receive the best care — from the right therapist, at the right time.

About Green Life Massage Therapy

Green Life Massage Therapy has been providing in-home remedial massage services to older Australians through the Support at Home Program (SAHP) since 2015.

We are a growing business with a dedicated team of remedial massage therapists servicing metropolitan Melbourne and working alongside more than 20 home care providers and organisations.

At Green Life, we genuinely care about the people we support. We pride ourselves on delivering quality, reliable and compassionate services, building strong relationships with our clients, families, care advisors and case managers.

As our business continues to grow, we're looking for an enthusiastic, organised and proactive Client Services & Rostering Coordinator to join our team!

This is an important role within Green Life, helping coordinate the moving parts of our daily operations, support our therapists and ensure everything runs as smoothly and efficiently as possible.

If you're someone who loves organisation, enjoys solving problems, communicates confidently and takes pride in providing excellent customer service, we'd love to hear from you!

About the Role

You'll be responsible for coordinating the day-to-day client services and rostering operations of Green Life. No two days will necessarily be the same, so being adaptable, resourceful and comfortable juggling priorities is important.

Your responsibilities will include:

• Answering incoming phone calls and emails, managing enquiries, client cancellations, new client onboarding and general administration.

• Communicating with therapists regarding appointment changes, schedule updates and daily requirements.

• Coordinating and optimising therapist schedules to minimise gaps, organise efficient travel routes and ensure appointments are geographically well balanced.

• Managing daily roster changes, public holiday schedules and communicating updates to relevant people.

• Distributing client progress notes, treatment reports and service updates to home care providers and case managers.

• Calculating employee hours, travel time and relevant payroll information.

• Building positive relationships with clients, families, employees and our home care provider partners.

• Helping identify and resolve daily operational challenges to keep Green Life running effectively.
  

What We're Looking For

We're looking for someone who is naturally organised, approachable and confident taking ownership of their responsibilities.

You’ll ideally have:

• Excellent phone, email and written communication skills.

• Strong organisational skills and the ability to manage competing priorities.

• Great attention to detail and confidence working with schedules, numbers and administration.

• A proactive approach to problem-solving and the ability to think on your feet.

• The ability to work independently, use initiative and contribute positively as part of a small team.

• A friendly, empathetic and professional approach to customer service.

• Confidence using computers, online platforms and administrative software.

Helpful Experience.

The following experience would be highly regarded:

• Previous experience working within the Support at Home Program (SAHP) or aged care industry.

• Experience working with older Australians or within the home care sector.

• Familiarity with Splose or similar practice management and rostering software.

• An understanding of Home Care funding programs, guidelines and industry standards.

• Previous experience in rostering, scheduling, administration or client services.

• Living in metropolitan Melbourne, with the ability to attend occasional face-to-face meetings.

What We Offer

Competitive hourly rate ($38/hr plus super)

Supportive, friendly team environment

A rewarding role where your work directly supports people's wellbeing