Roster Scheduler

Uniting NSW & ACT; Shellharbour City Council; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

U rewards program

Fitness Passport

Inclusive workplace

Career growth

Leave purchase

Job summary

Uniting NSW & ACT – Shellharbour Village NSW seeks a dedicated Roster Scheduler to own rostering and workforce administration, ensuring smooth service delivery in residential aged care. You’ll work with the Service Manager to maintain compliant rosters, analyse workforce data and provide timely reporting for informed decisions.

You will support payroll processes, staff, residents and families through professional rostering practices, while prioritising confidentiality and adherence to policy.

Qualifications

• Certificate III in Business Administration, Customer Service or equivalent rostering experience.
• Prior rostering experience within healthcare or similar industry.
• Experience supporting payroll and workforce reporting.
• Strong computer skills with CRM, rostering software and Work Smart Dynamics preferred.
• Excellent communication and customer service abilities.
• Strong attention to detail and multitasking ability.
• Well-developed organisational and time management skills.
• Advanced proficiency in Microsoft Outlook, Teams, and Office suite.

Responsibilities

• Manage day-to-day rostering for staff, including updates and compliance.
• Prepare and maintain roster reports and support payroll processes.
• Collaborate with the Workforce Coordinator to ensure rosters are current.
• Respond to internal and external enquiries from staff and residents’ families.
• Organise meetings, training sessions and take minutes as required.
• Process invoices accurately and in a timely manner.
• Ensure confidentiality, privacy and compliance with policies and legislation.
• Communicate effectively with people from diverse backgrounds.

Skills

Rostering experience

Payroll support

Communication skills

Multitasking

Organisational skills

Education

Certificate III in Business Administration

Customer Service or equivalent rostering experience

Tools

CRM

Rostering software

Work Smart Dynamics

Microsoft Outlook/Teams/Office

Job description

Uniting NSW & ACT – Shellharbour Village NSW

• Full-time, Fixed-term contract for 6 months.
• Supportive, inclusive workspace suited for an experience Roster Scheuduler.

About the Role

As our Roster Scheduler, you’ll play a vital role in keeping our residential aged care service running smoothly and efficiently. Working closely with the Service Manager you’ll take ownership of rostering, workforce admin administration and payroll support, helping to ensure our teams are in there to deliver exceptional care.

You’ll be responsible for developing and maintaining accurate, compliant and accessible rosters, while analysing workforce data and providing timely reporting on key rostering metrics to support informed decision-making.

You will contribute to Uniting’s person-centred approach by supporting staff, residents, and families through efficient, professional and confidential rostering practices.

Role Responsibilities

• Manage day-to-day rostering for staff. Including updates, changes and compliance
• Prepare and maintain roster reports and support payroll processes
• Collaborate with the Workforce Coordinator to ensure rosters are current and accessible
• Respond to internal and external enquiries, including staff and residents’ families
• Organise meetings, training sessions and take minutes as required
• Process invoices accurately and in a timely manner
• Ensure confidentiality, privacy and compliance with Uniting policies and legislation
• Communicate effectively with people from diverse backgrounds

Qualifications

Typically, this role requires a Certificate III in Business Administration, Customer Service or equivalent rostering experience as well as:

• Prior rostering experience within a similar industry or with transferrable skills
• Experience supporting payroll and workforce reporting
• Strong computer skills with systems such as CRM, rostering software, and Work Smart Dynamics highly regarded
• Excellent communication and customer service skills
• Strong attention to detail and ability to multitask
• Well-developed organisational and time management skills
• Advanced proficiency in Microsoft Outlook, Teams, and Office suite
• Ability to problem-solve, negotiate, and manage competing priorities

What we offer you

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Access to Fitness Passport – Live your best life.
• A supportive, inclusive, and collaborative work environment.
• A commitment to offer opportunities to grow your career.
• Purchase of additional leave.

What to expect
Please know that employment with Uniting will require a National Police Check, and Reference Checks.

Who is Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.