Home Support Officer

Uniting NSW.ACT; Orange City Council; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

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Job summary

Uniting NSW.ACT invites applications for a Full-time Home Support Officer at our Orange site. You will contribute to rostering, admin coordination and compassionate support for residents.

You will build relationships with staff and residents, handle enquiries and records, and help maintain privacy and dignity in daily living. Experience in aged care and a Certificate 3 in Business Administration or equivalent is preferred.

Qualifications

• Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience.
• High attention to detail and problem-solving abilities.
• Tech-savvy with documentation and communication using Microsoft Office apps.
• Strong organizational and time-management skills.
• Experience using client/data management systems.
• Rostering experience.
• Experience in aged or community care.

Responsibilities

• Preparing rosters, data analysis and monitoring reports.
• Build relationships with staff to facilitate skills distribution and coverage.
• Provide administration support across enquiries, documentation, bookings, communications, purchasing and records management.
• Communicate effectively with staff, residents and stakeholders from diverse backgrounds.
• Engage with community connections and promote services.
• Maintain privacy and confidentiality, ensuring rights of clients are respected.
• Contribute to continuous service improvement in line with Aged Care standards.

Skills

Customer service

Administration

Data analysis

MS Office

Rostering

Education

Certificate 3 in Business Administration, Customer Service or equivalent

Tools

Microsoft Office

Job description

Are you someone who demonstrate flexibility, initiative, and a genuine desire to learn, with the confidence to adapt to changing needs while continuously developing their skills and knowledge? Uniting Wontama are looking for a vibrant and engaging Home Support Officer for a Full-time role at their facility in Orange.

We’re looking for someone who brings personality, compassion and a collaborative mindset for our Aged Care Rostering, Admin & Home Support role. We value individuality, inclusion and the unique experiences every person brings, and we’re looking for someone who shares that approach while helping make a genuine difference in the lives of our clients.

About the opportunity

This role is central to delivering our Household Living approach, supporting residents, families and staff through effective rostering, administrative coordination and collaborative teamwork. Working closely with the management team, you will help create an environment where residents can live with choice, dignity and independence.

Key responsibilities include

• Performing various administrative tasks with a focus on preparation of rosters, data analysis and report monitoring.
• Build positive relationships with staff to facilitate effective skills distribution and role coverage in line with Household Living Model.
• Support the smooth day-to-day operation of the home and provide administrative support across a wide range of functions, including enquiries, documentation, bookings, communications, purchasing, and records management.
• Communicating well with staff, residents and other stakeholders clients with varied needs and backgrounds.
• Engaging and building community connections, prompting the services of Uniting
• Facilitating quality, timely and effective communication while maintaining the privacy and confidentiality
• Promoting the rights and privacy of our clients, following relevant policy and legislation
• Working for the continuous improvement of our service to ensure it’s the best it can be, in line with Aged Care Accreditation Standards

About you

Typically, this role requires experience in a similar position and knowledge of the Aged Care industry, as well as:

• Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience
• High attention to detail and ability to problem solve, negotiate, mediate and resolve conflict
• Tech-savvy with documentation and communication with proficiency in Microsoft Office applications
• Great organization and time management skills
• Experience using client/data management systems
• Rostering experience
• Experience in aged or community care

What we offer you

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Access to Fitness Passport – Live your best life.
• A supportive, inclusive, and collaborative work environment.
• A commitment to offer opportunities to grow your career.
• Purchase of additional leave.

Who is Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

What to expect

Please know that employment with Uniting will require a National Police Check, and Reference Checks.