Home Support Officer

Uniting; Orange City Council; On-site; AUD 55,000 - 70,000; Full time

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Job summary

Uniting Wontama in Orange invites applications for a Full-time Home Support Officer, focusing on rostering, admin coordination and care support for residents and families.

You’ll work with a collaborative team to ensure dignified, independent living, while maintaining privacy, accuracy across documentation, bookings and records, and delivering timely communication with staff and clients in a real aged care setting.

Qualifications

• Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience.
• High attention to detail and ability to problem solve, negotiate, mediate and resolve conflict.
• Tech-savvy with documentation and communication with proficiency in Microsoft Office applications.
• Great organization and time management skills.
• Experience using client/data management systems.
• Rostering experience.
• Experience in aged or community care.

Responsibilities

• Performing various administrative tasks with a focus on preparation of rosters, data analysis and report monitoring.
• Build positive relationships with staff to facilitate effective skills distribution and role coverage in line with Household Living Model.
• Support the smooth day-to-day operation of the home and provide administrative support across a wide range of functions, including enquiries, documentation, bookings, communications, purchasing, and records management.
• Communicating well with staff, residents and other stakeholders clients with varied needs and backgrounds.
• Engaging and building community connections, prompting the services of Uniting.
• Facilitating quality, timely and effective communication while maintaining the privacy and confidentiality.
• Promoting the rights and privacy of our clients, following relevant policy and legislation.
• Working for the continuous improvement of our service to ensure it's the best it can be, in line with Aged Care Accreditation Standards.

Skills

Rostering

Attention to detail

Organization skills

Time management

Problem solving

Customer service

Communication

Aged care experience

Community care experience

Education

Certificate 3 in Business Administration/Customer Service

Tools

Microsoft Office

Client/data management systems

Job description

Are you someone who demonstrate flexibility, initiative, and a genuine desire to learn, with the confidence to adapt to changing needs while continuously developing their skills and knowledge? Uniting Wontama are looking for a vibrant and engaging Home Support Officer for a Full-time role at their facility in Orange.

We're looking for someone who brings personality, compassion and a collaborative mindset for our Aged Care Rostering, Admin & Home Support role. We value individuality, inclusion and the unique experiences every person brings, and we're looking for someone who shares that approach while helping make a genuine difference in the lives of our clients.

About the opportunity

This role is central to delivering our Household Living approach, supporting residents, families and staff through effective rostering, administrative coordination and collaborative teamwork. Working closely with the management team, you will help create an environment where residents can live with choice, dignity and independence.

Key responsibilities include

• Performing various administrative tasks with a focus on preparation of rosters, data analysis and report monitoring.
• Build positive relationships with staff to facilitate effective skills distribution and role coverage in line with Household Living Model.
• Support the smooth day-to-day operation of the home and provide administrative support across a wide range of functions, including enquiries, documentation, bookings, communications, purchasing, and records management.
• Communicating well with staff, residents and other stakeholders clients with varied needs and backgrounds.
• Engaging and building community connections, prompting the services of Uniting
• Facilitating quality, timely and effective communication while maintaining the privacy and confidentiality
• Promoting the rights and privacy of our clients, following relevant policy and legislation
• Working for the continuous improvement of our service to ensure it's the best it can be, in line with Aged Care Accreditation Standards

About you

• Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience
• High attention to detail and ability to problem solve, negotiate, mediate and resolve conflict
• Tech-savvy with documentation and communication with proficiency in Microsoft Office applications
• Great organization and time management skills
• Experience using client/data management systems
• Rostering experience
• Experience in aged or community care

What we offer you

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Access to Fitness Passport - Live your best life.
• A supportive, inclusive, and collaborative work environment.
• A commitment to offer opportunities to grow your career.
• Purchase of additional leave.

Who is Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn't just something we value - it is how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

We encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.

What to expect

Please know that employment with Uniting will require a National Police Check, and Reference Checks.