Retail Tech & Service Consultant (Part-Time)

Optus; Gold Coast City; On-site; AUD 3,444,000 - 4,408,000; Part time

Benefits offered by this job

Monthly credit (AUD 80)

Discounts on Optus products

Connected Day each year

Counselling and support services

Job summary

Optus is seeking a positive, customer-focused Retail Service Consultant for our Burleigh Heads store in a part-time capacity. If you love helping people and thrive in a supportive team, you’ll be a great fit.

You’ll build product knowledge across the full range of tech solutions and translate it into friendly, simple guidance for customers. You’ll contribute to a welcoming, customer-first environment, support colleagues, and stay adaptable during busy periods to keep the store running smoothly.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Service Superpower

Tech Explorer

Problem Solving Pro

Composure Under Pressure

Team Spirit

Job description

Optus is seeking a positive, customer-focused Retail Service Consultant for our Burleigh Heads store in a part-time capacity. If you love helping people and thrive in a supportive team, you’ll be a great fit.

You’ll build product knowledge across the full range of tech solutions and translate it into friendly, simple guidance for customers. You’ll contribute to a welcoming, customer-first environment, support colleagues, and stay adaptable during busy periods to keep the store running smoothly.