Retail Tech Advisor - Customer Service & Sales

Telstra; Kimberley; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

Telstra discount

Parental leave options

Career development

Flexible hours

Recognition programs

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant to help customers find tech solutions and deliver outstanding service in-store. You’ll be the trusted expert, guiding choices from devices to services and contributing to a connected future for Australian customers.

You’ll work with a team, drive sales, and use consultative selling to meet KPIs while delivering a positive customer experience. Telstra offers benefits and a supportive, inclusive culture.

Qualifications

• Great communication skills and customer-facing experience.
• Solution-oriented and able to tailor solutions for customers.
• Sales-driven with KPI targets and performance focus.
• Willingness to learn and adapt in a dynamic environment.
• Resilience and positivity during busy store periods.

Responsibilities

• Deliver exceptional customer experiences and help customers find the right products and services.
• Be the go-to tech expert, staying up-to-date with gadgets and services.
• Achieve and exceed sales targets and KPIs while keeping customers connected.
• Collaborate with your team to create a welcoming, supportive store environment.

Skills

Great communication

Customer-facing experience

Solution-oriented

Sales drive

Learning mindset

Resilience

Tools

Tech products knowledge

Job description

Telstra is seeking a Retail Customer Service & Sales Consultant to help customers find tech solutions and deliver outstanding service in-store. You’ll be the trusted expert, guiding choices from devices to services and contributing to a connected future for Australian customers.

You’ll work with a team, drive sales, and use consultative selling to meet KPIs while delivering a positive customer experience. Telstra offers benefits and a supportive, inclusive culture.