Retail Tech Advisor: Customer Service & Sales

Telstra; Melbourne; On-site; AUD 39,000 - 56,000; Full time

Benefits offered by this job

Discounts

Parental leave

Flexible hours

Learning & growth

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant in Melbourne to help customers find the right tech solutions and deliver outstanding service. You’ll become the trusted expert who guides purchases, supports store goals, and contributes to a welcoming, collaborative team environment.

Ideal candidates bring enthusiasm for learning, strong communication, and a customer-first mindset. The role emphasizes flexibility, growth opportunities, and a supportive in-store culture that values

Qualifications

• Great communication skills and customer-facing experience preferred.
• Able to translate customer needs into product recommendations.
• Strong interpersonal skills to build rapport with customers.

Responsibilities

• Deliver exceptional customer experiences by helping customers select products and services.
• Stay informed about Telstra offerings and provide informed guidance.
• Meet and strive to exceed sales targets and KPIs while assisting customers.

Skills

Customer service

Sales

Communication

Job description

Telstra is seeking a Retail Customer Service & Sales Consultant in Melbourne to help customers find the right tech solutions and deliver outstanding service. You’ll become the trusted expert who guides purchases, supports store goals, and contributes to a welcoming, collaborative team environment.

Ideal candidates bring enthusiasm for learning, strong communication, and a customer-first mindset. The role emphasizes flexibility, growth opportunities, and a supportive in-store culture that values