Part-Time Retail Tech & Customer Care Pro

Optus; Adelaide; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Employee discounts

Connected Days

Diversity & inclusion programs

Wellbeing support

Parental leave

Job summary

Optus is seeking a positive, customer-focused Retail Service Consultant to join our Munno Para team in a Part-Time capacity. If you love helping people and bring energy to every conversation, we’d love to have you on board.

You’ll build product knowledge across the full range of tech solutions, explain things simply, and deliver personalised solutions that make customers' day. At Optus, we value teamwork, inclusivity and a culture of care.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus is seeking a positive, customer-focused Retail Service Consultant to join our Munno Para team in a Part-Time capacity. If you love helping people and bring energy to every conversation, we’d love to have you on board.

You’ll build product knowledge across the full range of tech solutions, explain things simply, and deliver personalised solutions that make customers' day. At Optus, we value teamwork, inclusivity and a culture of care.