Customer-First Tech Advisor (Part-Time)

Optus; Newcastle-Maitland; Hybrid; AUD 42,000 - 60,000; Part time

Benefits offered by this job

25% off Optus products

Counselling and support services 24/7

Flexible rosters

Exclusive discounts with retail партнẹ

Job summary

Optus is seeking vibrant Retail Service Consultants to join our Glendale team in a part-time and casual capacity. You’ll be the face of Optus, delivering standout customer experiences powered by optimism and genuine care.

Explore our tech products, share knowledge simply, and uncover customer needs to deliver personalised solutions that brighten their day. You’ll work with a supportive team to create a welcoming, memorable store environment.

Qualifications

• Strong customer service mindset and the ability to understand customer needs.
• Comfort with technology and ability to explain tech in simple terms.
• Empathetic, solution-focused problem solving.
• Ability to stay composed under pressure and handle difficult enquiries.
• Team-oriented with a customer-first mindset.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

Skills

Service Superpower

Tech Explorer

Problem Solving

Composure Under Pressure

Team Spirit

Job description

Optus is seeking vibrant Retail Service Consultants to join our Glendale team in a part-time and casual capacity. You’ll be the face of Optus, delivering standout customer experiences powered by optimism and genuine care.

Explore our tech products, share knowledge simply, and uncover customer needs to deliver personalised solutions that brighten their day. You’ll work with a supportive team to create a welcoming, memorable store environment.