Retail Operations Pro: Inventory, Guest Experience & Growth

ALO; Waverley Council; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

ALO discount

Wellness Club membership

Clothing allowance

Career growth opportunities

Job summary

ALO is seeking an Operations Associate in Australia to support store profitability and efficiency. You will work with the Operations & Visual Management team to execute inventory, shipments, replenishment, and visual standards while maintaining a safe, inviting store environment.

The ideal candidate has 1+ years in a client-focused, sales and operations setting, a passion for customer service, and the ability to move constantly around the store and back of house.

Qualifications

• 1+ years in a client-centric, sales and operational environment.
• Passion for customer service and delivering exceptional experiences.
• Self-motivated with a desire to achieve results and excel individually, and as a team.
• Aligns with and embodies ALO’s Guiding Principles.
• Requires constant movement in and around all areas of store.
• Ability to lift, push, carry or otherwise move up to 10-15KG.
• Ability to stand and move for an entire shift.

Responsibilities

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy & reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escape process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

Skills

Customer service

Team player

Self-motivation

Movement throughout store

Guiding principles

Physical stamina

Job description

ALO is seeking an Operations Associate in Australia to support store profitability and efficiency. You will work with the Operations & Visual Management team to execute inventory, shipments, replenishment, and visual standards while maintaining a safe, inviting store environment.

The ideal candidate has 1+ years in a client-focused, sales and operations setting, a passion for customer service, and the ability to move constantly around the store and back of house.