Mindful Retail Lead: Guest Experience & Growth

ALO; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

ALO team discount

ALO Wellness Club membership

Monthly store incentives

Quarterly clothing allowance

Job summary

ALO is seeking a Sales & Service Lead in Sydney to elevate guest experience and drive engagement on the sales floor. You will coach teams, build client relationships, analyze performance data, and lead selling initiatives across the store.

You will move dynamically on the retail floor, oversee staff, recruit and develop talent, and partner with operations and visuals to execute company directives. ALO offers growth across Australia.

Qualifications

• 2+ Years prior work experience in a client-centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision making.
• Values feedback, receptive to receiving feedback and eager to provide.
• Self-motivated with a desire to achieve results and excel individually, and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO’s Guiding Principles.
• Requires constant movement in an around all areas of store.
• Ability to lift, push, carry or otherwise move up to 10-15KG.
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.

Responsibilities

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed

Skills

Leadership

Customer service

Interpersonal skills

Communication skills

Sales ability

Job description

ALO is seeking a Sales & Service Lead in Sydney to elevate guest experience and drive engagement on the sales floor. You will coach teams, build client relationships, analyze performance data, and lead selling initiatives across the store.

You will move dynamically on the retail floor, oversee staff, recruit and develop talent, and partner with operations and visuals to execute company directives. ALO offers growth across Australia.