Store Operations Lead: Profit, People & Guest Experience

ALO; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

ALO team discount

ALO Wellness Club membership

Monthly store incentives

Clothing allowance

Job summary

ALO is seeking an Operations Lead to drive profitability and efficiency in our Sydney store. You will lead inventory, oversee shipments and floor replenishment, and partner with Visual and Store Managers to execute business directives.

This role requires hands-on leadership on the sales floor and in the back of house. You will manage an Operations Associate team, recruit and develop talent, and use performance tools to coach for growth while maintaining strong visual standards and a safe,

Qualifications

• 2+ years in a client-centric, sales environment.
• Proven leadership with strong decision making.
• Values feedback, receptive to receiving feedback and eager to provide feedback.
• Self-motivated with a desire to achieve results and excel individually, and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO’s Guiding Principles.
• Requires constant movement in and around all areas of store.
• Ability to lift, push, carry or otherwise move up to 10-15KG pounds.
• Ability to stand and move for an entire shift.

Responsibilities

• Lead and execute inventory management processes with focus on accuracy and reducing shrink.
• Investigate and root cause inventory accuracy issues, partnering with the GM to upscale processes.
• Manage execution of key operations functions: shipment, receiving, processing, reverses transfers, replenishment, floor set updates, and supply management.
• Champion strong visual standards for the sales floor.
• Support safe work environment and efficient operation through stockroom standards and processes.
• Partner with Operations & Visual Managers to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
• Demonstrate strong business acumen by leveraging metrics to support strategies.
• Move dynamically on the retail floor to assess and fulfill needs of business, team and guests.
• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee Operations Associates; responsible for recruitment and development of talent.
• Use company performance tools to evaluate each operations associate and provide feedback to drive growth.
• Collaborate with Visual Lead for cross-functional training and with Sales & Service Lead for execution.
• Execute company-level directives, projects and initiatives to achieve goals and KPIs.
• Open and close the store in accordance with back-of-house standards.

Skills

Leadership

Customer service

Communication

Teamwork

Feedback culture

Store operations

Mobility

Tools

POS system

Job description

ALO is seeking an Operations Lead to drive profitability and efficiency in our Sydney store. You will lead inventory, oversee shipments and floor replenishment, and partner with Visual and Store Managers to execute business directives.

This role requires hands-on leadership on the sales floor and in the back of house. You will manage an Operations Associate team, recruit and develop talent, and use performance tools to coach for growth while maintaining strong visual standards and a safe,