Retail Operations Leader — Customer Experience Coach

Bdoau; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Bdoau is seeking a Store Leadership professional in Sydney to guide a team in delivering exceptional customer experiences, overseeing store operations, training, and asset protection. You will lead in the absence of the Store Manager and drive sales while maximizing profitability.

Ideal candidates bring at least 1 year of customer-facing sales leadership, strong communication, and a proactive, ethical approach to team management and omni-channel retail delivery.

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results because of one''s enthusiasm from interacting with customers and athletic products.
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment.
• Initiates completion of tasks or activities without necessary supervision.
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis.
• High level of ethics, values, integrity, and trust.
• Flexible availability – including nights, weekends, and holidays.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Skills

Leadership

Customer engagement

Sales excellence

Initiative

Problem solving

Analytical thinking

Ethics & integrity

Flexible availability

Job description

Bdoau is seeking a Store Leadership professional in Sydney to guide a team in delivering exceptional customer experiences, overseeing store operations, training, and asset protection. You will lead in the absence of the Store Manager and drive sales while maximizing profitability.

Ideal candidates bring at least 1 year of customer-facing sales leadership, strong communication, and a proactive, ethical approach to team management and omni-channel retail delivery.