Luxury Store Manager: Lead, Inspire & Deliver 5-Star Service

Coach Stores Australia; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Coach Stores Australia is seeking a Store Manager to lead a flagship or high-traffic store in Sydney. You will drive sales, profitability, and a superior client experience while coaching a diverse team of sales professionals.

The role requires strategic planning, strong leadership, and hands-on involvement in daily operations, including inventory, payroll, and visual presentation. You will champion a service-first culture, leverage clienteling, and ensure brand standards are reflected in every

Qualifications

• 5+ years of leadership experience in retail or luxury fashion environments.
• Proven ability to drive sales, profitability, and a high standard of customer service.
• Strong communication, coaching and team-development skills.

Responsibilities

• Lead store to drive sales, profitability and productivity across channels.
• Execute strategic plans; respond to local market trends.
• Champion service-first culture with clienteling and exceptional service.
• Resolve customer concerns with empathy, urgency and professionalism.
• Inspire and develop a diverse, high-performing team; coach and mentor.
• Set clear goals, provide feedback, celebrate achievements.
• Recruit, onboard and retain top talent aligned with brand values.
• Oversee inventory, payroll, and loss prevention; ensure accuracy.
• Maintain visual merchandising and store presentation to brand standards.
• Optimize staffing and scheduling to meet business needs.
• Foster an inclusive environment where all team members feel valued.
• Communicate with team and partners to align on goals and initiatives.
• Act as a brand ambassador in-store and within the community.

Skills

Leadership

Retail Management

Luxury Retail

Customer Service

Tools

MS Office

Inventory Systems

Sales Reporting Tools

Job description

Coach Stores Australia is seeking a Store Manager to lead a flagship or high-traffic store in Sydney. You will drive sales, profitability, and a superior client experience while coaching a diverse team of sales professionals.

The role requires strategic planning, strong leadership, and hands-on involvement in daily operations, including inventory, payroll, and visual presentation. You will champion a service-first culture, leverage clienteling, and ensure brand standards are reflected in every