Store Leader: Elevate Service & Sales

COS; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Staff discount across COS and group品牌

Job summary

COS is seeking a Store Manager in Sydney to lead a high-performing retail team and drive exceptional customer experiences. You’ll balance front- and back-of-house activities to maximize sales and store profitability while upholding brand standards.

You’ll recruit, train, and develop staff, interpret sales data, and maintain compliance across all store operations, ensuring a positive, inclusive workplace where customers love to shop.

Qualifications

• Proven ability to lead teams in fast-paced retail environments.
• Experience driving sales and profitability through customer service.
• Ability to ensure compliance with company policies and legal standards.
• Strong communication and coaching abilities.

Responsibilities

• Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience.
• Interpreting sales data to drive performance and taking ownership of the store's commercial success.
• Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards.
• Managing recruitment processes and ensuring effective onboarding and training for all new team members.
• Identifying high-potential individuals and creating tailored development plans to support their career growth.
• Managing all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellence.
• Fostering a positive, inclusive, and motivating work environment where people thrive.

Skills

Team Leadership

Customer Focus

Business Acumen

Excellent Communication

Coaching & Development

Adaptability & Flexibility

Operational Excellence

English Language Skills

Eager to Learn

Compliance & Legal Awareness

Job description

COS is seeking a Store Manager in Sydney to lead a high-performing retail team and drive exceptional customer experiences. You’ll balance front- and back-of-house activities to maximize sales and store profitability while upholding brand standards.

You’ll recruit, train, and develop staff, interpret sales data, and maintain compliance across all store operations, ensuring a positive, inclusive workplace where customers love to shop.