Retail Customer Service Pro (Part-Time)

Australia Post; Townsville City; On-site; AUD 41,000 - 44,000; Full time

Benefits offered by this job

District allowance

Paid annual leave

Comprehensive training

Discounts via Post Perks

Job summary

Australia Post is seeking a Retail Customer Service Officer to support customers in retail offices across Townsville and surrounding areas. You will handle sales, high value transactions, identity services and mail lodgements while promoting products and delivering great service to individuals and local businesses.

The role offers scheduled training, a 20 hour week with rotating shifts, and opportunities to build long-term career paths within a national postal network.

Qualifications

• Experience in customer service and/or cash handling.
• Ability to lift up to 16 kg of mail and parcels regularly and stand for shifts.
• Friendly, enthusiastic and reliable personality who thrives in a team.

Responsibilities

• Performing customer sales and service transactions with customers.
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
• Conducting and processing identity services transactions, including Australian Passport Interviews.
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail and parcels lodgements and associate costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.

Skills

Customer service

Cash handling

Identity verification

Upselling & cross-selling

Merchandising

Administrative tasks

Job description

Australia Post is seeking a Retail Customer Service Officer to support customers in retail offices across Townsville and surrounding areas. You will handle sales, high value transactions, identity services and mail lodgements while promoting products and delivering great service to individuals and local businesses.

The role offers scheduled training, a 20 hour week with rotating shifts, and opportunities to build long-term career paths within a national postal network.