Part-Time Retail Service Specialist - Paid Training

Australia Post; Yeppoon; On-site; AUD 41,000 - 44,000; Part time

Benefits offered by this job

Discounts via Post Perks

Health and wellbeing resources via Per

Post Perks discounts on brands

Job summary

Australia Post is hiring a Retail Customer Service Officer in Queensland. You will perform customer sales and service transactions, manage high value transactions, and assist with mail and parcels lodgements.

You will up-sell and cross-sell, build relationships, and participate in stocktaking and admin duties. Training is provided, and after training you work a 20-hour week on a rotating roster.

Qualifications

• Experience in customer service and/or cash handling.
• Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift.

Responsibilities

• Performing customer sales and service transactions with customers.
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
• Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
• Promoting our products and services through up-selling and cross‑selling, merchandising and other promotional activities.
• Assisting customers with mail and parcels lodgements and associate costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.

Skills

Customer service

Cash handling

Teamwork

Lifting 16kg

Attention to detail

POS systems

Tools

POS systems

Job description

Australia Post is hiring a Retail Customer Service Officer in Queensland. You will perform customer sales and service transactions, manage high value transactions, and assist with mail and parcels lodgements.

You will up-sell and cross-sell, build relationships, and participate in stocktaking and admin duties. Training is provided, and after training you work a 20-hour week on a rotating roster.