Part-Time Retail Customer Service Pro | Train & Grow

Australia Post; Lithgow City Council; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Post Perks discounts

12 weeks paid training

12% Superannuation

Job summary

Australia Post is seeking a Retail Customer Service Officer to help Australians service their own businesses and keep communities connected. You will handle customer sales, high value transactions, and identity services including Passport Interviews, while promoting products and providing excellent service in a team environment.

This permanent part-time role offers 25 hours per week (5 hours per day), 12 weeks of paid training, and opportunities for growth.

Qualifications

• Experience in customer service and/or cash handling.
• Be fit to lift up to 16 kgs of mail and parcels regularly and stand for your shift.

Responsibilities

• Perform customer sales and service transactions with customers.
• Managing high value transactions accurately (cash, cheques, credit cards and EFTPOS).
• Conduct identity services transactions, including Australian Passport Interviews.
• Promote products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assist customers with mail and parcels lodgements and costs.
• Build relationships with customers by understanding their needs.
• Assist with administrative duties such as stocktaking and record maintenance.

Skills

Customer service

Cash handling

Teamwork

Reliability

Tools

POS system

Cash register

Job description

Australia Post is seeking a Retail Customer Service Officer to help Australians service their own businesses and keep communities connected. You will handle customer sales, high value transactions, and identity services including Passport Interviews, while promoting products and providing excellent service in a team environment.

This permanent part-time role offers 25 hours per week (5 hours per day), 12 weeks of paid training, and opportunities for growth.