Part-Time Retail Customer Experience Officer

Australia Post; Numurkah; On-site; AUD 41,000 - 44,000; Part time

Benefits offered by this job

Post Perks discounts

Training provided

Health & wellbeing resources

Job summary

Australia Post is seeking a Retail Customer Service Officer to help Australians service their own businesses and keep communities connected. You will perform customer sales, process high-value transactions, and support mail and parcel lodgements with accuracy and a friendly approach.

Set to 20 hours per week with 4-hour shifts across Monday to Friday, training is provided on commencement. Pay starts at $29.72 per hour, rising to $31.77 after about three months, with 12% superannuation and Post

Qualifications

• Experience in customer service and/or cash handling.

Responsibilities

• Perform customer sales and service transactions.
• Manage high-value transactions (cash, cheques, credit cards, EFTPOS).
• Conduct identity services transactions (e.g., Australian Passport interviews).
• Promote products and services through up-selling/cross-selling and promotions.
• Assist with mail/parcel lodgements and related costs.
• Build relationships by understanding customer needs.
• Assist with admin duties like stocktaking and record maintenance.

Skills

Customer service

Cash handling

Job description

Australia Post is seeking a Retail Customer Service Officer to help Australians service their own businesses and keep communities connected. You will perform customer sales, process high-value transactions, and support mail and parcel lodgements with accuracy and a friendly approach.

Set to 20 hours per week with 4-hour shifts across Monday to Friday, training is provided on commencement. Pay starts at $29.72 per hour, rising to $31.77 after about three months, with 12% superannuation and Post