Retail Customer Service Pro — Build Connections & Upsell

Australia Post; Yeppoon; On-site; AUD 41,000 - 44,000; Part time

Benefits offered by this job

Post Perks

Job summary

Australia Post is seeking a Retail Customer Service Officer in Yeppoon, Queensland. You will handle customer sales, manage high value transactions, and conduct identity services like passport interviews, while promoting products and assisting with mail lodgements.

You will build relationships with customers, work in a friendly team, and participate in training. The role includes 20 hours per week on rotating shifts, starting early mornings, with Post Perks as part of employee benefits.

Qualifications

• You’re friendly, enthusiastic and reliable, and you enjoy working in a team.
• Put the customer at the centre of everything you do to help the community.

Responsibilities

• Perform customer sales and service transactions.
• Manage high value transactions (cash, cheques, credit cards, EFTPOS).
• Conduct identity services including Passport Interviews.
• Promote products through up-selling and cross-selling.
• Assist with mail and parcel lodgements and costs.
• Build relationships by understanding customer needs.
• Assist with stocktaking and record maintenance.

Skills

Customer service

Cash handling

Identity services

Upselling

Stocktaking

Job description

Australia Post is seeking a Retail Customer Service Officer in Yeppoon, Queensland. You will handle customer sales, manage high value transactions, and conduct identity services like passport interviews, while promoting products and assisting with mail lodgements.

You will build relationships with customers, work in a friendly team, and participate in training. The role includes 20 hours per week on rotating shifts, starting early mornings, with Post Perks as part of employee benefits.