Part-Time Retail Customer Service Pro | Afternoon Shifts

Australia Post; Kyneton; On-site; AUD 41,000 - 44,000; Part time

Benefits offered by this job

Post Perks discounts

Training & development

Staff wellbeing resources

Job summary

Australia Post in Victoria is hiring a Retail Customer Service Officer to support customers in post offices. You will handle sales and service transactions, manage high-value payments, and help customers with mail lodgements and parcel services while representing our brand with courtesy and accuracy.

You’ll work 19 hours 40 minutes per week with afternoon shifts, and receive extensive, practical training on commencement.

Qualifications

• Experience in customer service and/or cash handling.
• Be able to lift up to 16 kg of mail and parcels regularly and stand for your shift.
• Friendly, enthusiastic and reliable personality who loves working in a team

Responsibilities

• Performing customer sales and service transactions with customers.
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
• Conducting and processing identity services transactions, including Australian Passport Interviews.
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail and parcels lodgements and associate costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.

Skills

Customer service

Cash handling

Upselling

Team player

Job description

Australia Post in Victoria is hiring a Retail Customer Service Officer to support customers in post offices. You will handle sales and service transactions, manage high-value payments, and help customers with mail lodgements and parcel services while representing our brand with courtesy and accuracy.

You’ll work 19 hours 40 minutes per week with afternoon shifts, and receive extensive, practical training on commencement.