Retail Customer Service Officer: Paid Training & Growth

Australia Post; Mid-Coast; On-site; AUD 50,000 - 54,000; Full time

Benefits offered by this job

Post Perks discounts

Training & development

Health and wellbeing resources

Job summary

Australia Post is hiring a Retail Customer Service Officer to assist customers with sales, service, and payments at our post offices. You will handle cash and card transactions, support mail and parcel lodgements, and promote our products and services to customers.

You will complete a 12-week training program, then work 25 hours per week as a casual, with shifts Monday to Friday. On completion you may continue on a casual on-call basis with competitive pay and superannuation.

Qualifications

• Experience in customer service and/or cash handling.
• Identity services transactions experience (e.g., passport interviews) is a plus.

Responsibilities

• Perform customer sales and service transactions.
• Manage high value transactions accurately (cash, cheques, card payments).
• Conduct identity services transactions including passport interviews.

Skills

Customer service

Cash handling

Passport interviews

Upselling

Merchandising

Teamwork

Job description

Australia Post is hiring a Retail Customer Service Officer to assist customers with sales, service, and payments at our post offices. You will handle cash and card transactions, support mail and parcel lodgements, and promote our products and services to customers.

You will complete a 12-week training program, then work 25 hours per week as a casual, with shifts Monday to Friday. On completion you may continue on a casual on-call basis with competitive pay and superannuation.