Retail Customer Service Specialist: Transactions & Parcel Support

Australia Post; The Junction; On-site; AUD 41,000 - 44,000; Part time

Benefits offered by this job

Paid training

12% Superannuation

Post Perks discounts

Job summary

Australia Post in New South Wales is seeking a Retail Customer Service Officer to assist customers with in-store transactions, postal services, and product promotions, helping small businesses and individuals stay connected.

You will undergo 12 weeks of paid on‑the‑job training, followed by a permanent part‑time schedule of 21 hours per week. The role emphasizes teamwork, reliability, and a customer‑first mindset to deliver excellent service.

Qualifications

• Experience in customer service and/or cash handling.
• Friendly, enthusiastic and reliable teammate who puts the customer first.

Responsibilities

• Perform customer sales and service transactions with customers.
• Manage high value transactions accurately (cash, cheques, credit cards, EFTPOS).
• Conduct identity services transactions, including Australian Passport Interviews.
• Promote products and services through upselling and promotions.
• Assist with mail and parcels lodgements and costs.
• Build rewarding relationships by understanding customer needs.
• Assist with stocktaking and record maintenance.

Skills

Customer service

Cash handling

Teamwork

Reliability

Job description

Australia Post in New South Wales is seeking a Retail Customer Service Officer to assist customers with in-store transactions, postal services, and product promotions, helping small businesses and individuals stay connected.

You will undergo 12 weeks of paid on‑the‑job training, followed by a permanent part‑time schedule of 21 hours per week. The role emphasizes teamwork, reliability, and a customer‑first mindset to deliver excellent service.