Retail Customer Service & Freight Coordinator - Full-Time

Pack & Send; Melbourne; On-site; AUD 48,000 - 62,000; Full time

Job summary

Pack & Send Preston is seeking a versatile Retail Customer Service & Freight Co-ordinator to join our busy Preston service centre in VIC. You will handle over-the-counter sales, inquiries, packaging, and tracking consignments, delivering friendly, accurate service.

This role suits a proactive individual with freight knowledge, strong communication, and solid IT skills. Morning and afternoon shifts, Monday to Friday, with on-call as required, and access to e-learning and development opportunities.

Qualifications

• Minimum 3 years in retail or customer service.
• Secondary School completion or Cert IV in Retail/Business.
• Proficient in Microsoft Office.
• Excellent verbal and written communication.
• Strong organisational and prioritisation abilities.
• Able to commute to Preston, VIC 3072.

Responsibilities

• Accurately weighing, measuring, and consigning packages for correct pricing and safe transport.
• Use professional packaging techniques to secure consignments and minimise warranty claims.
• Handle over-the-counter sales, telephone inquiries, and online estimate requests with focus on customer satisfaction.
• Track and trace consignments and provide delivery confirmations to clients.
• Manage administrative tasks and store equipment to ensure smooth daily operations.
• Build and maintain relationships with suppliers and delivery drivers.

Skills

Retail experience

Customer service

Communication skills

Organisational skills

Time management

Education

Secondary School or Cert IV in Retail/Business

Tools

Microsoft Office

Job description

Pack & Send Preston is seeking a versatile Retail Customer Service & Freight Co-ordinator to join our busy Preston service centre in VIC. You will handle over-the-counter sales, inquiries, packaging, and tracking consignments, delivering friendly, accurate service.

This role suits a proactive individual with freight knowledge, strong communication, and solid IT skills. Morning and afternoon shifts, Monday to Friday, with on-call as required, and access to e-learning and development opportunities.