Customer Service & Dispatch Coordinator (Office/Warehouse)

AUS MAPS Motion Asia Pacific Services Pty Ltd; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Salary reviews

Career progression

Comprehensive benefits

Volunteer leave day

Job summary

Motion Australia is seeking a Customer Service & Dispatch Administrator to join our South Dandenong facility. You will coordinate customer orders, dispatch activities, and inbound goods processing in a hands-on environment alongside the warehouse team and couriers.

The role suits someone with prior customer service, administration or warehouse experience, who can manage data entry, inventory checks, and office tasks while maintaining excellent service standards.

Qualifications

• Previous experience in customer service, administration, retail, or warehouse support.
• Comfortable working in both an office and warehouse environment.
• Strong attention to detail and basic numerical skills.
• Good organisational skills and ability to prioritise tasks.
• Confident communication skills (written and verbal).
• Basic to intermediate MS Office skills.
• Experience with ERP or inventory systems (desirable).

Responsibilities

• Process customer orders and enter data accurately into internal systems.
• Assist with coordinating dispatch and booking freight with couriers.
• Support picking, packing, and preparing orders for shipment when required.
• Check and receipting inbound goods into the system.
• Allocate and update inventory records.
• Provide phone and email support to customers and internal teams.
• Assist the sales team with general administrative tasks.
• Maintain accurate documentation and records.
• Follow all workplace health, safety, and environmental procedures.

Skills

Customer service

Administration

Warehouse experience

Data entry

MS Office

Communication

Tools

ERP systems

Job description

Motion Australia is seeking a Customer Service & Dispatch Administrator to join our South Dandenong facility. You will coordinate customer orders, dispatch activities, and inbound goods processing in a hands-on environment alongside the warehouse team and couriers.

The role suits someone with prior customer service, administration or warehouse experience, who can manage data entry, inventory checks, and office tasks while maintaining excellent service standards.