Priority Freight Coordinator – Mon–Fri, Customer Focus

Team Global Express; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Discounts on major retailers, travel &

Employee benefits

Job summary

Team Global Express is seeking two Premium Services Coordinators for the Priority – Specialised Services team at Melbourne Airport. You will monitor high-priority freight from pickup to delivery and provide proactive updates to customers, working closely with depots, operations and drivers.

The role requires sharp communication, attention to detail and the ability to prioritise tasks in a fast-paced environment. Full-time, with Monday–Friday hours and a collaborative team culture.

Qualifications

• Previous experience in customer service, transport or logistics.
• Excellent communication and relationship-building skills.
• Ability to prioritise multiple tasks in a fast-paced environment.

Responsibilities

• Monitor high-priority freight consignments from pickup to delivery.
• Proactively track freight and intervene when delays arise.
• Provide customers with timely shipment updates.
• Respond to customer enquiries via phone and email.
• Liaise with depots, operations teams and drivers to resolve freight issues.
• Investigate delays and coordinate recovery solutions.
• Maintain accurate records in internal systems and applications.
• Build strong relationships with customers and internal stakeholders.
• Support continuous improvement and deliver outstanding customer service.

Skills

Customer service

Logistics knowledge

Communication

Attention to detail

Organisational skills

Multitasking

Tools

MS Office (Outlook, Word, Excel)

Job description

Team Global Express is seeking two Premium Services Coordinators for the Priority – Specialised Services team at Melbourne Airport. You will monitor high-priority freight from pickup to delivery and provide proactive updates to customers, working closely with depots, operations and drivers.

The role requires sharp communication, attention to detail and the ability to prioritise tasks in a fast-paced environment. Full-time, with Monday–Friday hours and a collaborative team culture.