Dynamic Customer Service & Logistics Coordinator

NW People; Sydney; Hybrid; AUD 44,000 - 63,000; Full time

Benefits offered by this job

Onsite parking

Prestons location

Mon-Fri 8:00-16:00

Job summary

NW People in Prestons is seeking an experienced Customer Service & Logistics Coordinator for a 12-month mat leave contract. You will be responsible for processing orders, coordinating logistics, and supporting warehouse and operations in a fast-paced environment.

Role requires strong communication, attention to detail, and the ability to manage multiple priorities across customer service and logistics activities. Onsite parking and a Monday–Friday 8:00am–4:00pm schedule are provided.

Qualifications

• Previous experience in customer service, logistics, transport, supply chain or order management.
• Strong administration and order processing skills.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.

Responsibilities

• Process customer orders and inbound purchase orders accurately and within required timeframes.
• Monitor orders through picking, packing, dispatch and delivery.
• Respond to customer enquiries via phone and email.
• Provide customers with updates on stock, dispatch and delivery ETAs.
• Coordinate inbound container and truck bookings.
• Liaise with suppliers, freight forwarders, transport providers and warehouse teams.
• Create consignments for daily dispatch across multiple carriers.
• Follow up carriers regarding deliveries, missing freight and delays.
• Manage transit damage claims and required documentation.
• Assist with invoicing and billing queries.
• Maintain accurate order, booking and consignment records.
• Work closely with warehouse and operations teams to resolve issues.

Skills

Customer service

Logistics coordination

Order processing

Communication

Job description

NW People in Prestons is seeking an experienced Customer Service & Logistics Coordinator for a 12-month mat leave contract. You will be responsible for processing orders, coordinating logistics, and supporting warehouse and operations in a fast-paced environment.

Role requires strong communication, attention to detail, and the ability to manage multiple priorities across customer service and logistics activities. Onsite parking and a Monday–Friday 8:00am–4:00pm schedule are provided.