Customer Service Coordinator - Freight Forwarding

Pace Appointments Pty; Brisbane; On-site; AUD 65,000 - 75,000; Full time

Job summary

Pace Appointments Pty in Brisbane seeks a motivated Customer Service Coordinator to own day-to-day order management and shipment coordination. You will work with the Sales Manager and Operations Supervisor as a key contact for customers, ensuring orders move smoothly with clear, timely updates.

This newly created role offers growth in a dynamic national freight forwarder with offices across Australia. The ideal candidate has freight-forwarding customer service experience, excellent communication

Qualifications

• Experience in customer service or operations within a freight forwarding environment.
• Excellent communication and interpersonal skills.
• Strong organisational skills and ability to manage multiple priorities.
• Proactive approach with attention to detail and ownership.
• Ability to work collaboratively within a small team.
• Positive attitude and commitment to delivering outstanding customer service.

Responsibilities

• Manage customer orders and monitor shipment readiness.
• Provide customers with regular updates on order progress and shipment status.
• Prepare freight quotations and respond to customer enquiries.
• Coordinate the handover of shipments to the Operations team once ready to proceed.
• Assist with new customer onboarding, account setup and associated administration.
• Act as a key point of contact for customers throughout the order management process.
• Build and maintain strong customer relationships through proactive communication and follow-up.
• Work collaboratively with internal teams to ensure a seamless customer experience.

Skills

Customer service

Freight forwarding

Communication skills

Organisational skills

Teamwork

Attention to detail

Job description

Pace Appointments QLD are proud to partner with fast-growing international freight forwarder that is building serious momentum across Australia. With established offices in Brisbane and Sydney, the business continues to strengthen its national footprint and is well positioned for its next phase of growth. An exciting opportunity is now available for a motivated and customer-focused Customer Service Coordinator to join their Brisbane team.

This is a newly created position offering the opportunity to take ownership of day-to-day customer order management and shipment coordination.
Working closely with the Sales Manager and Operations Supervisor, you will become a key point of contact for customers, ensuring their orders are managed efficiently and they receive clear, timely communication throughout the shipment process.

Key Responsibilities

• Manage customer orders and monitor shipment readiness.
• Provide customers with regular updates on order progress and shipment status.
• Prepare freight quotations and respond to customer enquiries.
• Coordinate the handover of shipments to the Operations team once ready to proceed.
• Assist with new customer onboarding, account setup and associated administration.
• Act as a key point of contact for customers throughout the order management process.
• Build and maintain strong customer relationships through proactive communication and follow-up.
• Work collaboratively with internal teams to ensure a seamless customer experience.

Pace Appointments QLD are proud to partner with fast-growing international freight forwarder that is building serious momentum across Australia. With established offices in Brisbane and Sydney, the business continues to strengthen its national footprint and is well positioned for its next phase of growth. An exciting opportunity is now available for a motivated and customer-focused Customer Service Coordinator to join their Brisbane team.

This is a newly created position offering the opportunity to take ownership of day-to-day customer order management and shipment coordination.
Working closely with the Sales Manager and Operations Supervisor, you will become a key point of contact for customers, ensuring their orders are managed efficiently and they receive clear, timely communication throughout the shipment process.

Key Responsibilities

• Manage customer orders and monitor shipment readiness.
• Provide customers with regular updates on order progress and shipment status.
• Prepare freight quotations and respond to customer enquiries.
• Coordinate the handover of shipments to the Operations team once ready to proceed.
• Assist with new customer onboarding, account setup and associated administration.
• Act as a key point of contact for customers throughout the order management process.
• Build and maintain strong customer relationships through proactive communication and follow-up.
• Work collaboratively with internal teams to ensure a seamless customer experience.

We're looking for someone who is organised, proactive and enjoys working in a customer-facing role within a fast-paced environment.

Ideally, you will bring:

• Previous experience across customer service or operations within a freight forwarding environment.
• Strong communication and interpersonal skills, with confidence dealing directly with customers.
• Excellent organisational skills and the ability to manage multiple priorities.
• A proactive approach with strong attention to detail and a willingness to take ownership.
• The ability to work collaboratively within a small, close-knit team.
• A positive attitude and a genuine commitment to delivering outstanding customer service.