Casual Retail Customer Service

Pack & Send; Melbourne; On-site; AUD 48,000 - 62,000; Full time

Job summary

Pack & Send Preston is seeking a versatile Retail Customer Service & Freight Co-ordinator to join our busy Preston service centre in VIC. You will handle over-the-counter sales, inquiries, packaging, and tracking consignments, delivering friendly, accurate service.

This role suits a proactive individual with freight knowledge, strong communication, and solid IT skills. Morning and afternoon shifts, Monday to Friday, with on-call as required, and access to e-learning and development opportunities.

Qualifications

• Minimum 3 years in retail or customer service.
• Secondary School completion or Cert IV in Retail/Business.
• Proficient in Microsoft Office.
• Excellent verbal and written communication.
• Strong organisational and prioritisation abilities.
• Able to commute to Preston, VIC 3072.

Responsibilities

• Accurately weighing, measuring, and consigning packages for correct pricing and safe transport.
• Use professional packaging techniques to secure consignments and minimise warranty claims.
• Handle over-the-counter sales, telephone inquiries, and online estimate requests with focus on customer satisfaction.
• Track and trace consignments and provide delivery confirmations to clients.
• Manage administrative tasks and store equipment to ensure smooth daily operations.
• Build and maintain relationships with suppliers and delivery drivers.

Skills

Retail experience

Customer service

Communication skills

Organisational skills

Time management

Education

Secondary School or Cert IV in Retail/Business

Tools

Microsoft Office

Job description

Casual Retail Customer Service & Freight Co-ordinator

About the Role

Pack & Send Preston is looking for a versatile and motivated Retail Customer Service & Freight Co-ordinator to join our dynamic team in Preston, VIC. This role is ideal for a proactive individual who can balance high-quality customer service with the technical aspects of freight logistics. You will be responsible for managing the end-to-end shipping process, from initial sales inquiries to professional packaging and consignment tracking.

About the Company

Pack & Send is Australia's leading parcel courier and freight delivery reseller. At Pack & Send Preston, we embrace a "No Limits" culture, focusing on innovation and exceptional service delivery. We provide a supportive environment with comprehensive e-learning programs to help you succeed and grow within the business.

Key Responsibilities

• Accurately weighing, measuring, and consigning packages to ensure correct pricing and safe transport.
• Utilising professional packaging techniques to secure consignments and minimise potential warranty claims.
• Handling over-the-counter sales, telephone inquiries, and online estimate requests with a focus on customer satisfaction.
• Tracking and tracing consignments and providing timely delivery confirmations to clients.
• Managing administrative tasks and maintaining store equipment to ensure smooth daily operations.
• Building and maintaining strong professional relationships with suppliers and delivery drivers.

Requirements

• Minimum of 3 years of demonstrated experience in a retail or customer service environment.
• Completion of Secondary School or a Cert IV in Retail/Business (or equivalent).
• Intermediate computer literacy, including proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to prioritise tasks in a fast-paced setting.
• A self-motivated, energetic, and punctual approach to work.
• Ability to reliably commute to Preston, VIC 3072.
• Work Type: Full-time.
• Shifts: Morning and afternoon shifts, Monday to Friday, with on-call availability as required.
• Training: Access to e-learning courses and professional development webinars.
• Location: In-person at our Preston retail service centre.