Customer Service & Logistics Coordinator

National Logistics; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

National Logistics Pty Ltd is seeking a customer service/operations admin to join our Melbourne team. The role is suitable for experienced applicants or a trainee with a willingness to learn and the right attitude.

Key duties include answering customer calls, tracking freight, booking timeslots, and coordinating with contractor drivers. Experience with Transvirtual is preferred but not essential. A driver's licence and strong teamwork are desirable traits.

Qualifications

• Experience handling customer inquiries and order/freight details.
• Ability to book timeslots and manage schedules for drivers.
• Driver's licence required or able to obtain one.
• Good written and verbal communication, teamwork and reliability.

Responsibilities

• Answering incoming customer calls and enquiries.
• Tracking and tracing freight movement and status.
• Booking timeslots for freight and driver allocations.
• Manifesting and reviewing runsheets.
• Coordinate with drivers and internal teams to ensure smooth operations.

Skills

Customer service

Team player

Verbal & written communication

Booking timeslots

Tools

Transvirtual

Job description

National Logistics Pty Ltd is seeking a customer service/operations admin to join our Melbourne team. The role is suitable for experienced applicants or a trainee with a willingness to learn and the right attitude.

Key duties include answering customer calls, tracking freight, booking timeslots, and coordinating with contractor drivers. Experience with Transvirtual is preferred but not essential. A driver's licence and strong teamwork are desirable traits.