Logistic Coordinator

DDA LOGISTICS PTY LTD; Sydney; On-site; AUD 30,000 - 39,000; Part time

Job summary

PACK & SEND is seeking an experienced Logistics Co-ordinator/Sales Assistant for the PACK & SEND Service Centre in Surry Hills/Chippendale. It is a busy, customer-focused role in a fast-paced freight/logistics environment.

The position is casual with potential to become permanent. You must be available to work days and Saturdays, with hours listed below. Full training and ongoing coaching are provided in a global company with over 150 Retail Service Centres across Australia, NZ and the UK.

Qualifications

• Solid understanding of domestic and international freight networks and customs requirements.
• High precision in documentation and a "right first time" approach to packing fragile goods.
• Ability to manage high volumes and tight dispatch deadlines without compromising quality.
• Ability to lift items weighing up to 25kg and operate basic warehouse equipment.

Responsibilities

• Arranging and performing pick-ups and deliveries with PACK & SEND branded vehicle.
• Weighing, measuring and consigning all packages correctly.
• Packaging consignments using professional techniques to minimise warranty claims and ensure safe delivery.
• Complete administrative tasks to ensure smooth running of the Retail Service Centre.
• Embrace and adhere to the Company’s “No Limits” culture.
• Track and trace consignments and issue delivery confirmations.
• Assist the Store Manager with sales activities and customer service.
• Provide professional advice, pricing and selling of logistics, freight and packing solutions.

Skills

Logistics expertise

Attention to detail

Efficiency

Physical ability

Organisational skills

Communication skills

Professional presentation

Customer focus

Job description

PACK & SEND are seeking an experienced Logistics Co-ordinator/Sales Assistant for the PACK & SEND Service Centre in Surry Hills/Chippendale. This is a busy customer-focused Service Centre seeking an experienced freight/logistics professional, who has worked within a similar fast-paced environment.

The position is CASUAL, however, has the potential to become a permanent position for the right candidate/s. You must be available to work days (and evenings during peak periods) and Saturdays, in line with rostering requirements.

The hours will be Monday to Friday: 08:30 - 14:30

Alternate weeks then:

Monday to Friday: 11:30 - 17:30

Saturday: 08:00 - 13:00

This role entails the following responsibilities:

Operations

- Arranging and performing pick-ups and deliveries with PACK & SEND branded vehicle

- Weighing, measuring and consigning all packages correctly

- Packaging all consignments correctly using professional packaging techniques to minimise warranty claims and to ensure safe delivery

- Complete all administrative tasks assigned in a timely manner to ensure the smooth running of the Retail Service Centre

- Embrace and adhere to the Company’s “No Limits” culture

- Tracking and tracing consignments as instructed by the Store Manager and issuing delivery confirmations

- Servicing and maintaining equipment

- Maintain good relationships with suppliers and their delivery drivers

- Assist the Store Manager with the sales aspects of the business in accordance with the business system outlined in PACK & SEND’s Confidential Operations Manual

- Professional handling of Over-The-Counter-Sales, telephone sales, web estimate requests and online sales transactions

- Providing exceptional levels of customer service

- Assisting customers with professional advice, pricing, and selling our range of logistics, freight and packing solutions in person, over the phone, and through other communication channels

- Making phone calls, sending emails, and communicating with customers and suppliers daily

- Invoicing, consigning parcels, and freight management using our computer systems

- Tracking and tracing consignments on our system and resolving delivery/customer issues

- Helping with the lifting, measuring and packing of items, from small parcels to large

- Completing various administrative tasks within agreed timeframes to ensure the smooth running of the Retail Service Centre

- Driving a PACK & SEND van to local locations for pick up and deliveries. Must have a driver's licence to drive a PACK & SEND van.

Full training will be provided for the successful candidate with access to comprehensive operation guides, world-class training material and ongoing coaching, development, and support.

PACK & SEND is a respected global company in the parcel, freight, and eCommerce logistics sector, operating over 150 Retail Service Centres across Australia, New Zealand, and the United Kingdom.

Skills and experience

The successful candidate will have the following:

• Logistics Expertise: Solid understanding of domestic and international freight networks and customs requirements.
• Attention to Detail: High precision in documentation and a "right first time" approach to packing fragile goods.
• Efficiency: Ability to manage high volumes and tight dispatch deadlines without compromising quality.
• Physical Capability: Ability to lift items weighing up to 25kg and operate basic warehouse equipment (hand trolleys, tape dispensers, etc.).
• Organisational Skills: A methodical and demonstrated approach to prioritising tasks in a fast-paced retail/warehouse hybrid environment.

Good communication skills both written and verbal

Well-presented and have excellent work ethics

Self-driven and have strong customer focus skills and experience

Enthusiastic and energetic

Flexible availability to work various shifts.