Retail Customer Service Officer — Cash, ID & Community Impact

Australia Post; Cannonvale; On-site; AUD 50,000 - 54,000; Part time

Benefits offered by this job

Post Perks discounts

Paid training

Job summary

Australia Post is seeking a friendly Retail Customer Service Officer to help customers with sales, mail and parcel lodgements, and service questions. You will work in a busy post office, delivering excellent customer experiences and supporting team goals.

The role starts as a casual position with paid training and flexible hours, including rostered shifts. You’ll build strong community relationships and grow skills in customer service and operations.

Qualifications

• Friendly, enthusiastic and reliable personality.
• Team-oriented and community focused.
• Willing to undergo extensive, paid training.

Responsibilities

• Performing customer sales and service transactions with customers.
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
• Conducting and processing identity services transactions, including Australian Passport Interviews.
• Promoting products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail and parcels lodgements and associate costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.

Skills

Customer service

Cash handling

Sales skills

Identity checks

Merchandising

Job description

Australia Post is seeking a friendly Retail Customer Service Officer to help customers with sales, mail and parcel lodgements, and service questions. You will work in a busy post office, delivering excellent customer experiences and supporting team goals.

The role starts as a casual position with paid training and flexible hours, including rostered shifts. You’ll build strong community relationships and grow skills in customer service and operations.