Part-Time Retail Customer Service Champion

Australia Post Group; Sydney; On-site; AUD 41,000 - 44,000; Part time

Benefits offered by this job

Post Perks discounts

Job summary

Australia Post in Drummoyne is seeking a Retail Customer Service Officer to assist customers across postal, banking and retail services. Join a welcoming team that values ongoing training and career development, delivering essential service every day in local communities.

Role involves processing transactions, handling mail and parcels, promoting services, and supporting stock and administrative tasks. 20 hours per week across Monday to Friday at multiple Rozelle area locations.

Qualifications

• Experience in customer service and/or cash handling.
• Ability to perform and process sales transactions accurately.
• Excellent interpersonal skills and teamwork.
• Willingness to promote products and services to customers.

Responsibilities

• Perform customer sales and service transactions with customers.
• Manage high value transactions accurately (cash, cheques, credit cards, EFTPOS).
• Conduct identity services transactions, including Australian Passport Interviews.
• Promote products and services through upselling and cross-selling, merchandising and promotions.
• Assist customers with mail and parcels lodgements and associated costs.
• Build relationships with customers by understanding their needs.
• Assist with stocktaking and record maintenance.

Skills

Customer service

Cash handling

Sales transactions

Upselling

Team player

Job description

Australia Post in Drummoyne is seeking a Retail Customer Service Officer to assist customers across postal, banking and retail services. Join a welcoming team that values ongoing training and career development, delivering essential service every day in local communities.

Role involves processing transactions, handling mail and parcels, promoting services, and supporting stock and administrative tasks. 20 hours per week across Monday to Friday at multiple Rozelle area locations.