Retail Customer Service Associate - Relief

Australia Post Group; Wangaratta; On-site; AUD 41,000 - 44,000; Part time

Benefits offered by this job

Post Perks discounts

Job summary

Australia Post is seeking a part-time Retail Customer Service Officer Relief across multiple Post Offices in Victoria, including Wangaratta. Shifts include mornings and afternoons with a 25-hour week after training.

Starting pay is $29.72 per hour, rising to $31.77 after about 3 months, plus 12% superannuation. You will handle customer transactions, advise on products, assist with mail and parcels, and support stock and administration.

Qualifications

• You’re a friendly, enthusiastic and reliable personality who loves working in a team environment.
• You’re ready to put the customer at the centre of everything you do to help make a difference in the community.

Responsibilities

• Performing customer sales and service transactions with customers.
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
• Conducting and processing identity services transactions, including Australian Passport Interviews.
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail and parcels lodgements and associated costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.

Skills

Customer service

Cash handling

Teamwork

Job description

Australia Post is seeking a part-time Retail Customer Service Officer Relief across multiple Post Offices in Victoria, including Wangaratta. Shifts include mornings and afternoons with a 25-hour week after training.

Starting pay is $29.72 per hour, rising to $31.77 after about 3 months, plus 12% superannuation. You will handle customer transactions, advise on products, assist with mail and parcels, and support stock and administration.