Part-Time Retail Service & Cash Handling Specialist

Australia Post Group; Cowes; On-site; AUD 41,000 - 44,000; Part time

Benefits offered by this job

Post Perks discounts

Training and development opportunities

Job summary

Australia Post is seeking a Retail Customer Service Officer for Cowes Post Office in Victoria. The role is permanent part-time, 25 hours per week, with shifts Monday to Friday (morning and afternoon).

Starting pay is $29.72 per hour, rising to $31.77 per hour after ~3 months, plus 12% superannuation. You’ll join a friendly team, receive extensive training, and support for career development in a busy postal environment.

Qualifications

• Experience in customer service and/or cash handling.
• Ability to lift up to 16 kg and stand for shifts.
• Excellent communication and teamwork.

Responsibilities

• Performing customer sales and service transactions.
• Managing high value transactions accurately (cash, cheques, credit cards and EFTPOS).
• Conducting identity services transactions, including Australian Passport Interviews.
• Promoting products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail and parcels lodgements and associated costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.

Skills

Customer service

Cash handling

Teamwork

Job description

Australia Post is seeking a Retail Customer Service Officer for Cowes Post Office in Victoria. The role is permanent part-time, 25 hours per week, with shifts Monday to Friday (morning and afternoon).

Starting pay is $29.72 per hour, rising to $31.77 per hour after ~3 months, plus 12% superannuation. You’ll join a friendly team, receive extensive training, and support for career development in a busy postal environment.