Relief Retail Customer Service Associate

Australia Post; Wangaratta; On-site; AUD 41,000 - 44,000; Part time

Benefits offered by this job

Post Perks discounts

Training & development

Job summary

Australia Post is seeking a Retail Customer Service Officer for its network of Post Offices across Victoria. The role involves handling customer transactions, promoting services, and supporting mail and parcels lodgements.

Training is provided, with shifts across mornings and afternoons, Monday to Saturday. Initially a 5-hour daily training block for 8 weeks, then part-time hours (25 hours/week) with 5 days/week.

Qualifications

• Experience in customer service and/or cash handling.
• Ability to perform multiple transactions accurately in a high-volume environment.
• Comfort with identity services transactions, including passport interviews.

Responsibilities

• Perform customer sales and service transactions.
• Manage high value transactions (cash, cheques, credit cards, EFTPOS).
• Conduct identity services transactions (passport interviews).
• Upsell and promote products and services, merchandising and promotions.

Skills

Customer service

Cash handling

Identity services

Upselling & cross-selling

Merchandising

Stocktaking

Administrative duties

Tools

POS system

Job description

Australia Post is seeking a Retail Customer Service Officer for its network of Post Offices across Victoria. The role involves handling customer transactions, promoting services, and supporting mail and parcels lodgements.

Training is provided, with shifts across mornings and afternoons, Monday to Saturday. Initially a 5-hour daily training block for 8 weeks, then part-time hours (25 hours/week) with 5 days/week.