Restoration / Make Safe Coordinator

AJ Building and Restoration; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

AJ Building & Restoration is seeking a proactive Restoration / Make Safe Coordinator for the Sunshine North team. You will coordinate jobs from initial contact through to completion, liaising with insurance builders, occupants, trades and technicians to keep clients informed and on track.

Your day includes triaging requests, booking attendance, coordinating inspections and equipment hire, and maintaining accurate on-site records.

Qualifications

• Experience in administration, scheduling or job coordination.
• Strong customer service, communication and organisational skills.
• Ability to manage a busy workload with competing priorities.

Responsibilities

• Receive and triage calls, emails and work orders.
• Book attendance and allocate jobs to trades/technicians.
• Arrange inspections, equipment installation, monitoring visits and collections.
• Coordinate Make Safe works and equipment hire.
• Update JMS/CRM to reflect onsite progress.
• Assist with report preparation and documentation checks.
• Escalate urgent issues to management.

Skills

Customer service

Scheduling

Data entry

Organisational skills

Tools

CRM software

MS Office

Job description

AJ Building and Restoration – Sunshine VIC

You keep things moving. We have a role for that.

A work order comes in. A trade needs allocating. A customer needs an update. A report is due.

You are the person who connects the dots, follows things through and makes sure nothing gets forgotten.

AJ Building & Restoration is looking for a proactive Restoration / Make Safe Coordinator to join our Sunshine North team. Your organisation and communication will make a difference to our clients, trades and the people whose properties we attend.

About us

AJ Building & Restoration provides 24/7 emergency Make Safe, Restoration and equipment hire services across multiple Australian states and the ACT.

Our office and field teams work together to support insurance building clients and people dealing with property damage.

The role

You will coordinate jobs from initial contact through to completion, working with insurance builders, property occupants, internal trades, Restoration technicians and subcontractors.

Your day will include:

• Receiving and triaging calls, emails and incoming work orders.
• Booking attendance and allocating jobs to trades and technicians.
• Arranging Restoration inspections, equipment installation, monitoring visits and collections.
• Coordinating Make Safe works and associated equipment hire.
• Arranging appointments with independent environmental professionals (IEPs), where required.
• Keeping clients and occupants informed about appointments and job progress.
• Following up on reports, quotes, photographs and outstanding actions.
• Updating our JMS/CRM so job records accurately reflect what is happening onsite.
• Assisting with report preparation and checking completion documentation.
• Raising urgent issues, delays or changes in scope with the relevant manager.

Priorities can change quickly, particularly during severe weather events. You will need to stay organised, communicate clearly and know when to elevate.

What you will bring

You take ownership, ask questions and follow through. You understand that a timely update can make a big difference to someone waiting for help.

We are looking for:

• Strong customer service, communication and organisational skills.
• Experience in administration, scheduling or job coordination.
• Confidence managing a busy workload with competing priorities.
• Accurate data entry and the ability to learn new systems.
• A practical approach to problem-solving and a sense of urgency when needed.
• The ability to work independently while contributing to the wider team.
• A willingness to learn, accept feedback and build your industry knowledge.

Experience in Restoration, Make Safe, insurance building or trade services will be highly regarded.