Team Leader – Insurance Repairs

Lightning HR PTY LTD; Sunshine Coast Regional; On-site; AUD 90,000 - 120,000; Full time

Job summary

Lightning HR PTY LTD on the Sunshine Coast is seeking an experienced Make Safe Team Leader to drive the Make Safe function across field teams and subcontractors. This leadership role focuses on coordinating urgent repairs, ensuring safety and insurer compliance, and delivering timely handover to clients.

You will oversee day-to-day Make Safe operations, manage allocation and scheduling, and coach team members in a fast-paced environment while maintaining high service standards and clear

Qualifications

• Experience leading a Make Safe team in insurance repairs or similar building operations.
• Strong scheduling, planning and prioritisation under time pressure.
• Good communication with insurers, customers and internal teams.

Responsibilities

• Lead, support and coordinate the Make Safe team and subcontractors.
• Schedule Make Safe jobs and prioritize urgent works based on risk and insurer timeframes.
• Monitor progress, maintain safety, and ensure insurer requirements are met.

Job description

Sunshine Coast | Full-Time | Leadership Role

Team Leader – Insurance Repairs

Are you highly organised, confident leading a team and experienced in insurance repairs, restoration or make-safe works?

We are looking for an experienced Make Safe Team Leader to join a well-established insurance repair and building business on the Sunshine Coast.

This is a key leadership position for someone who thrives in a fast-paced environment, can confidently coordinate multiple jobs and priorities, and genuinely enjoys leading people.

You’ll oversee the day-to-day Make Safe function, coordinating field teams, subcontractors and urgent works while ensuring jobs are completed safely, efficiently and within insurer requirements.

The Role

You’ll be responsible for:

• Leading, supporting and coordinating the Make Safe team
• Managing the allocation and scheduling of Make Safe jobs
• Prioritising urgent works based on risk, safety and insurer timeframes
• Coordinating trades, restorers, field technicians and subcontractors
• Monitoring jobs from initial response through to completion and handover
• Liaising with insurers, loss adjusters, customers and internal teams
• Reviewing Make Safe scopes, costs and contractor invoices
• Monitoring SLAs, response times, job progress and quality
• Ensuring accurate photos, reports, documentation and job updates are completed
• Managing supplier and subcontractor performance
• Supporting WHS compliance and safe work practices
• Coaching and developing team members
• Helping improve systems, processes and operational efficiencies
• Assisting with CAT/storm response and high-volume periods when required

About You

We’re looking for someone who is organised, confident and comfortable taking ownership.

Ideally, you will have experience within:

• Insurance building repairs
• Make Safe / emergency response
• Restoration
• Reactive maintenance
• Building or construction coordination
• Field team or subcontractor management

You’ll need to be someone who can keep a lot of moving parts organised without becoming overwhelmed.

You’ll also have:

• Strong leadership skills and confidence managing a team
• Excellent scheduling and coordination abilities
• The ability to prioritise quickly when urgent jobs come through
• Strong communication and stakeholder management skills
• A practical understanding of building and construction
• Experience dealing with trades and subcontractors
• Good commercial awareness around costs, scopes and invoicing
• Strong computer and job management system skills
• A calm, solutions-focused approach when things get busy

Experience dealing directly with insurers, loss adjusters, strata managers or insurance repair stakeholders would be highly regarded.

A trade or building/construction background is advantageous, along with a White Card and relevant industry tickets.

The Person

This role will really suit someone who loves leading a team and gets satisfaction from keeping an operation organised and running smoothly.

You’ll be the person people turn to when something needs to be sorted.

You’re calm under pressure, confident making decisions, comfortable dealing with trades and clients, and able to keep your team focused when priorities change.

Most importantly, you’ll take ownership of your role and genuinely care about delivering a great result for the customer and the wider team.

Why Apply?

This is an opportunity to join an established Sunshine Coast business in a key leadership position where you can genuinely make the role your own.

If you have experience in insurance repairs, Make Safe, restoration or a similar building/construction environment and you’re ready to step into a role where you can lead, coordinate and make things happen, we’d love to hear from you.