EOL Make Safe Coordinator

Ambrose Construct Group; Sunshine Coast Regional; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Monthly bonus

Career growth

Employee Assistance Program

$2,000 referral reward

Induction & development

Modern office facilities

Staff engagement events

Job summary

Ambrose Construct Group is seeking a motivated administrator to support the Make Safe Supervisors with coordination and client service. You will schedule trades, triage Make Safe jobs, and ensure progress on urgent works while maintaining clear communication with clients and contractors.

Strong admin and customer service skills are essential; construction or insurance background is a plus but not required. A collaborative, KPI-driven team environment and development opportunities are offered.

Qualifications

• Previous administration experience is essential; construction/insurance knowledge is a plus but not required.
• Strong verbal and written communication with a professional, customer-focused approach.
• Excellent organisation and ability to handle multiple tasks in a busy environment.

Responsibilities

• Schedule and maintain Make Safe trade, customer and estimator appointments.
• Triage new Make Safe and specialist report jobs with customers and assist with progressing minor Make Safes when required.
• Review and follow up trade reports, ensuring accuracy before submission to clients.
• Liaise with trades regarding attendance times, appointments, reports and job requirements.
• Complete audits on Make Safe jobs and provide timely updates to our clients.
• Provide day-to-day administration support to Make Safe Supervisors and the wider team.
• Build and maintain positive relationships with clients, customers and contractors during the insurance claim process.
• Answer incoming calls from clients, customers, contractors and internal staff.

Skills

Administration

Customer service

Communication

Microsoft Office

Time management

Teamwork

Tools

Microsoft Office

Job description

Are you an organised, customer-focused administrator who thrives in a fast-paced environment?

This is an exciting opportunity to join one of Australia’s leading insurance repair and restoration builders and become part of our Make Safe team. Ambrose Construct Group are seeking a motivated and proactive individual to provide administration and coordination support to our Make Safe Supervisors.

You’ll play an important role in delivering exceptional service to our clients and their customers, coordinating appointments, communicating with trades and helping ensure urgent Make Safe works progress smoothly.

This is a great opportunity for someone with strong administration and customer service skills who enjoys working in a busy, team-focused environment. Previous construction or insurance experience is highly regarded, but not essential.

The role:

• Schedule and maintain Make Safe trade, customer and estimator appointments.
• Triage new Make Safe and specialist report jobs with customers and assist with progressing minor Make Safes when required.
• Review and follow up trade reports, ensuring information is accurate before submission to our clients.
• Liaise with trades regarding attendance times, appointments, reports and job requirements.
• Complete audits on Make Safe jobs and provide timely updates to our clients.
• Provide day-to-day administration support to our Make Safe Supervisors and wider team.
• Build and maintain positive relationships with clients, customers and contractors throughout the insurance claim process.
• Answer incoming calls from clients, customers, contractors and internal staff, providing assistance or directing enquiries to the appropriate Supervisor.

Highly desirable characteristics & skills:

• Previous administration experience is essential, with construction, insurance or trade knowledge highly regarded but not essential.
• Strong verbal and written communication skills with a professional and caring approach to customer service.
• Strong computer skills, including Microsoft Office, with the ability to confidently learn new systems.
• Excellent organisation, time management and multitasking skills with strong attention to detail.
• Ability to prioritise workloads and manage competing deadlines in a fast-paced environment.
• A proactive, can-do attitude and willingness to contribute to a successful, KPI-driven team.
• Flexible and adaptable approach, with the ability to embrace changing processes and client requirements.
• Commitment to consistently delivering high-quality outcomes and exceptional customer service.
• Flexibility to assist outside normal working hours, including after-hours phone calls when required.

What Ambrose Construct Group offers:

• Attractive monthly bonus system based on performance.
• Exciting career growth opportunities within the role and Ambrose Construct Group.
• A supportive, safe and passionate team culture.
• Access to our Employee Assistance Program.
• $2,000 referral reward for successful candidate referrals.
• Comprehensive induction and ongoing professional development.
• Modern office facilities and resources.
• Staff engagement initiatives, including fortnightly morning tea and monthly BBQs.

Ambrose Construct Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment.

Please note: Only shortlisted applicants will be contacted.