Restoration Technician - Entry

Nexus Project Group; Brisbane; On-site; AUD 48,000 - 60,000; Full time

Job summary

Nexus Project Group in Brisbane seeks an Entry Restoration Technician to assist with assessment, mitigation and restoration of properties affected by water, fire, mould, storm or structural damage. Under supervision you will perform makesafe tasks, equipment installation, site prep and reporting.

Ideal candidates are eager to learn, physically capable, and able to travel to sites across Queensland. Training provided; this role offers hands-on experience in restoration and insurance-related

Qualifications

• Willingness to learn restoration methodologies and processes.
• Physically fit with good endurance.
• Basic written and verbal communication skills.
• Ability to follow instructions and safe work practices.
• Professional approach to customers and their property.
• Ability to work effectively as part of a team.
• Current driver's license and ability to travel to job sites, including regional/remote locations.
• Experience in construction, labouring, cleaning or related fields is desirable.

Responsibilities

• Safely complete makesafe and restoration activities, including site reporting.
• Correctly operate, clean, maintain and transport restoration equipment.
• Communicate professionally with customers and stakeholders throughout the restoration process.
• Maintain a clean and safe work environment, treating the customer's property with respect.
• Follow WHS, PPE, chemical handling and escalation procedures.
• Collaborate with stakeholders to achieve required job outcomes, including after-hours work when required.

Skills

Willingness to learn

Physically fit

Basic communication skills

Follow instructions

Professional customer service

Teamwork

Valid driver's license

Willing to travel

Job description

The Restoration Technician - Entry supports the assessment, mitigation and restoration of residential and commercial properties affected by events such as water intrusion, fire, mould, storm or structural damage. Working under the direction of experienced technicians, supervisors or managers, the role assists with damage assessment, make-safe works, equipment installation, demolition, cleaning and site preparation. The position is responsible for developing the technical knowledge, practical skills and decision-making capability required to progressively undertake restoration works independently.

Key responsibilities

• Safely complete allocated makesafe and full restoration activities, including site reporting in accordance with the work order, company procedures and relevant industry standards
• Correctly operate, clean, maintain and transport restoration equipment, while maintaining vehicle stock, consumables and equipment in a clean, safe and serviceable condition
• Communicate professionally and respectfully with customers throughout the restoration process and maintain appropriate communication with Supervisors, Managers, office staff, trades and other stakeholders to support efficient job delivery
• Maintain a clean and safe work environment at all times ensuring you treat the customer's property with respect and the site is left in a clean, orderly condition at the end of each workday
• Follow all WHS, PPE, chemical handling and company requirements, identify hazards or conditions outside their competency, and promptly escape changes in scope, technical concerns or unsafe conditions to their Manager
• Work collaboratively with all relevant stakeholders to achieve required job outcomes including participating in after-hours, emergency or severe weather response where required by the business and roster arrangements

About you

• Willingness to learn restoration methodologies, equipment and processes
• Physically fit with good endurance
• Basic written and verbal communication skills
• Ability to follow instructions, procedures and safe work practices
• Professional approach to customers and their property
• Ability to work effectively as part of a team
• Current drivers licence with the ability to safely work in challenging environments including damp, dirty, dusty and confined spaces as well as undertake extended travel to job sites, including regional and remote locations and sites exceeding 100km from the technician's usual base
• Previous experience in construction, labouring, cleaning or related fields preferably within the insurance industry (desirable)