Restoration Supervisor - Insurance

Ethos Building Pty Ltd; Brisbane; Presencial; AUD 85 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully maintained company vehicle

Mobile phone

Laptop

Competitive salary package

Friendly team environment

Resumo da oferta

Ethos Building & Restoration in Queensland is seeking a Restoration Supervisor to coordinate restoration works with multiple teams, manage schedules, budgets and OH&S compliance, and drive quality outcomes on major and complex claims.

You will lead a skilled technician team, ensure timely make-safe and fix activities, use 3D scanning tech where appropriate, and deliver exceptional customer service while maintaining project profitability.

Qualificações

• IICRC Certification required.
• Supervision experience across water, mould and fire restoration.
• Experience in commercial, residential and strata restoration.
• Proven ability to lead a team of technicians and contractors.
• Excellent time management and attention to detail.
• Ability to prioritise work and meet deadlines.
• Strong communication and customer service focus.
• Commitment to safety and WHSE policies and procedures.

Responsabilidades

• Coordinate restoration and make-safe works across major and complex losses.
• Develop schedules, budgets and forecast management.
• Oversee inventory of equipment and materials.
• Lead daily toolbox meetings and ensure a ready workforce.
• Prepare progress updates and manage client expectations.
• Update progress on internal job management system.
• Ensure OH&S compliance and risk assessments.
• Utilise 3D scanning technology where appropriate.

Conhecimentos

IICRC Cert

Supervision

Time management

Communication

Customer service

Safety knowledge

Problem solving

Formação académica

Construction White Card

Ferramentas

Prime ecosystem

3D scanning

Descrição da oferta de emprego

Ethos Building & Restoration is a trusted and established insurance building and restoration provider, recognised for our innovation, commitment to sustainability and exceptional customer service. We specialise in domestic, strata, commercial and complex claims, delivering integrated make-safe, restoration and building repair services. With established operations across Victoria and Queensland and a growing presence in New South Wales, we work closely with insurers, loss adjusters and other industry partners to deliver responsive, consistent and high-quality outcomes throughout the claims journey.

Ethos Building and Restoration is an employer of choice - we are large enough to provide real opportunities yet small enough for your voice to be heard. We have an experienced senior leadership group that is invested in guiding our staff on their career paths, supporting and challenging individuals to bring out their best and, growing the business under our defined strategic long-term vision.

The Role

Work closely with National Restoration Manager, Construction and Estimating Managers to ensure cohesion and effectiveness between all teams

Coordinate, scope, estimate, plan and resource restoration works, ensuring adherence to timeframes, budgets and OH&S requirements

Develop project schedules, holding internal team and external contractors accountable for quality and timeliness of restoration works, delivering customer and project outcomes

Manage daily toolbox meetings with internal team, ensuring technicians are set up and ready for scheduled works

Prepare financial estimates, budgets and forecast management to ensure that the project is budgeted and costed accurately

Oversight of inventory and asset/equipment management

Coordinate restoration and make safe works on all types of claims (major and complex loss, BAU etc) in conjunction with our construction teams

Drive and leverage opportunities to utilise state of the art technology including 3D scanning etc

Troubleshoot technical issues experienced with new technologies, with continuous development staff via ongoing training and communication

Manage Ethos contents storage facility, ensuring contractor and internal team adherence to policy and process

Actively updating progress on our internal job management system

Managing client expectations, providing periodic updates, with a focus on ensuring an overall positive customer experience

Ongoing training and development of internal technician team in conjunction with restoration team leader

Maintaining all necessary WHSE site audits, risk assessments and carrying out risk mitigation procedures

Out of Hours Make Safe opportunities available

Skills and Experience

IICRC Certification a must have

Prior supervision experience across water, mould and fire restoration

Experience in commercial, residential and strata restoration

Previous experience in leading a team of technicians and contractors

Excellent time management skills with attention to detail

Proven ability to prioritise work and meet deadlines

Effective communication skills and ability to multitask and problem solve

High level of customer service focus with outstanding relationship management skills

Commitment to safety with a knowledge of Health & Safety policies and procedures

Ideally you will have

Minimum of 2 years working as a restoration supervisor with proven experience managing multiple projects

A Construction White Card

Tech savviness with strong computer literacy (Prime ecosystem knowledge advantageous)

A valid driver's licence

A current working with children check and police check (or willing to obtain prior to commencement)

In return, we will offer you

A competitive salary package

Fully maintained company vehicle, mobile phone and laptop

A friendly and cohesive team environment