Restaurant Supervisor

Precruitment; Cairns Regional; Presencial; AUD 70.000 - 80.000; Jornada completa

Descripción de la vacante

Precruitment in Cairns is seeking a Restaurant Supervisor for a full-time role. You will oversee daily operations, lead front-of-house staff, manage reservations and ensure exceptional guest experiences.

Applicable qualifications include AQF Cert IV or higher and 12 months of related experience. The position requires strong leadership, communication skills and a focus on safety and quality service.

Formación

• AQF Cert IV or above is required.
• 12 months of relevant employment experience required.

Responsabilidades

• Oversee day-to-day restaurant operations and ensure smooth service across shifts.
• Supervise, train and coach front-of-house staff including induction and ongoing coaching.
• Monitor rosters, timesheets and address performance issues professionally.
• Coordinate daily activities and resolve operational issues to minimise service disruption.
• Liaise with Restaurant Manager, kitchen and event coordinators for clear communication and standards.
• Manage reservations, guest welcome, service standards and customer complaints.

Conocimientos

Leadership

Customer service

Staff training

Communication

Educación

AQF Cert IV or above

Descripción del empleo

We have a full-time position for a Restaurant Supervisor available in Cairns QLD 4870

SKILLS

The role requires you to have at least a relevant AQF (or equivalent) Cert IV or above + 12 months of relevant employment experience.

RESPONSIBILITIES

Your role as Restaurant Supervisor is to oversee the day-to-day operations of the restaurant, supervise and train staff, coordinate service and workflows, including busy restaurant services, tour groups and functions, and ensure an exceptional customer experience while maintaining operational efficiency, compliance with relevant regulations, and effective communication with management.

DUTIES

The position will require you to perform the following tasks:

• Supervise the daily operations of the restaurant to ensure smooth, efficient service across all shifts, including busy lunch and dinner services, group bookings and functions
• Lead, supervise and train front-of-house staff, including induction, ongoing coaching, staff observations and evaluations, and ensuring required competencies are met
• Monitor staff performance, assist with preparing rosters, approve timesheets, and address performance issues or grievances in a professional manner
• Plan and coordinate daily work activities, allocating tasks and priorities to staff while resolving operational issues as they arise to minimise service disruption
• Liaise closely with the Restaurant Manager, kitchen staff and event coordinators to ensure clear communication, coordination of restaurant services and implementation of management instructions and operational standards
• Deliver a high level of customer service, including managing reservations, welcoming guests, overseeing service standards, and resolving customer complaints effectively
• Coordinate front-of-house service for tour groups, conferences, private functions, corporate catering and special events, ensuring smooth service delivery
• Handle cash transactions, oversee POS operations, and ensure accurate cash reconciliation procedures are followed
• Complete end-of-day reporting, including staff cost monitoring and food and beverage cost control reporting
• Supervise restaurant opening and closing procedures, ensuring operational checklists and company procedures are consistently followed
• Oversee the preparation and presentation of displays, menus, and daily specials to maintain visual and brand standards
• Supervise and assist with the preparation and service of beverages, including a range of cocktails, wines, and specialty drinks, while monitoring beverage stock rotation and wastage
• Promote, practice and enforce workplace health and safety procedures, leading by example and ensuring compliance with all OH&S and food safety requirements
• Coordinate and respond to emergencies by assessing risks, following emergency and evacuation procedures, and ensuring the safety of staff and patrons
• Ensure all premises, service areas, and equipment are maintained to a high standard of cleanliness and presentation, including supervising cleaning schedules and reporting maintenance issues
• Monitor and enforce liquor licensing requirements, ensuring responsible service of alcohol and addressing any breaches promptly
• Maintain and supervise accurate entry of records required under relevant accounting and hospitality industry standards
• Monitor stock levels and coordinate ordering, stocktakes and inventory control to ensure adequate supplies are maintained across all areas of the restaurant
• Assist management with staff recruitment, onboarding and ongoing staff development as required
• Perform other incidental and peripheral duties as reasonably requested by the employer

ADDITIONAL ATTRIBUTES

• Outstanding customer service and guest engagement skills
• Strong leadership skills with the ability to lead by example and supervise a diverse front-of-house team
• Effective conflict resolution and problem-solving abilities
• Excellent verbal and written communication skills
• Strong organisational and time-management skills
• Ability to multitask in a fast-paced environment while maintaining attention to detail
• Experience coordinating busy restaurant services, group bookings and functions
• Ability to maintain consistent service standards and support staff during high-pressure service periods

SALARY

The salary offered will be $70,000 to $80,000 per annum negotiated based on your experience.