Waiter (Supervisor)

Labour Support Group; Cairns Regional; On-site; AUD 66,000 - 80,000; Full time

Job summary

Cafe63 Raintrees in Manunda, Cairns QLD, is hiring a full-time Waiter (Supervisor) with a salary of $73,000 per year plus super. You will supervise front-of-house operations, coordinate service, manage reservations and train junior staff in high-volume dining environments.

The role requires a Certificate III in Hospitality or equivalent and at least 12 months supervising waitstaff, with strong POS and food safety knowledge. Evening/weekend work is required; 12-month commitment expected.

Qualifications

• Certificate III in Hospitality or equivalent qualification.
• 12 months’ experience supervising restaurant waitstaff, coordinating service.
• 12 months’ experience with POS operations, including table mapping, cash handling and till reconciliation.
• 12 months’ experience coordinating reservations, seating, turnover and kitchen communication in high-volume dining.
• 12 months’ experience delivering professional food and beverage service, including menu presentation and service recovery.
• 12 months’ experience conducting front-of-house stocktakes, beverage inventory control and equipment management.
• 12 months’ experience training junior waitstaff, monitoring service accuracy and resolving complaints.
• Experience applying food safety procedures, allergen communication, hygiene standards and WHS requirements.
• Strong knowledge of restaurant service protocols and customer service standards.
• Ability to work evenings, weekends and public holidays.
• Willingness to commit to full-time for at least 12 months.

Responsibilities

• Supervise front-of-house operations including table service and guest seating.
• Coordinate waiter duties, station allocations, breaks and peak-period workflows.
• Monitor service standards, order accuracy and customer satisfaction.
• Oversee reservations, seating, turnover and service capacity.
• Operate POS systems: orders, payments, refunds and cash reconciliation.
• Liaise with kitchen on meal prep, dietary needs and timely delivery.
• Train junior waitstaff in procedures, product knowledge and engagement.
• Resolve complaints and service delays with professional recovery.
• Maintain dining area presentation, cleanliness and equipment readiness.
• Assist with beverage stock, supplies and inventory checks.
• Implement improvements to enhance experience and productivity.
• Ensure food safety, allergens, hygiene and WHS compliance.

Skills

Team supervision

Customer service

POS operations

Food safety

Communication

Problem solving

Education

Certificate III in Hospitality

Job description

Job Type: Permanent position | Full time position

Job Description

The Client Cafe63 Raintrees in Manunda in Cairns QLD is a reputable restaurant that offers variety of food options. They are currently looking for an experienced full time Waiter (Supervisor) to join their team. The Role This is for a full-time role with an annual salary set at $73,000, depending on experience plus superannuation. Duties will include:

• Supervise daily front-of-house operations, including table service, guest seating, order management, and food and beverage delivery
• Coordinate waiter duties, service station allocations, staff breaks, and workflow priorities during peak dining periods
• Monitor food and beverage service standards, including order accuracy, presentation, serving sequence, and customer satisfaction
• Oversee table reservations, seating arrangements, customer turnover, and service capacity to optimise dining efficiency
• Operate and supervise POS systems, including order processing, payment transactions, bill adjustments, and cash reconciliation
• Liaise with kitchen personnel to coordinate meal preparation, dietary requirements, special requests, and timely food delivery
• Train and guide junior waitstaff in service procedures, product knowledge, customer engagement, and operational standards
• Resolve customer complaints, service delays, billing discrepancies, and special requests through professional service recovery
• Monitor dining area presentation, table settings, equipment readiness, cleanliness, and compliance with restaurant standards
• Assist with beverage stock monitoring, service supplies, inventory checks, and replenishment requirements
• Implement service improvements to enhance customer experience, staff productivity, order accuracy, and dining operations
• Ensure compliance with food safety, allergen management, responsible service of alcohol where applicable, hygiene, and WHS requirements

Requirements and Qualifications

• At least a Certificate III in Hospitality, or an equivalent relevant qualification ?
• At least 12 months’ experience supervising restaurant waitstaff, including service coordination, staff rostering support, station allocation, practical training and performance monitoring ?
• At least 12 months’ experience managing advanced POS operations, including table mapping, order modifications, split billing, cash handling, till reconciliation and end-of-shift financial controls ?
• At least 12 months’ experience coordinating restaurant reservations, seating arrangements, table turnover, service sequencing and kitchen communication in high-volume dining environments ?
• At least 12 months’ experience delivering professional food and beverage service, including menu presentation, order taking, beverage preparation and pouring, table setting and service recovery ?
• At least 12 months’ experience conducting front-of-house stocktakes, beverage inventory control, service equipment management, stock rotation and replenishment coordination ?
• At least 12 months’ experience training junior waitstaff, monitoring service accuracy, resolving customer complaints and maintaining consistent hospitality service standards ?
• At least 12 months’ experience applying food safety procedures, allergen communication, hygiene standards, WHS requirements and relevant beverage service regulations ?
• Strong technical knowledge of restaurant service protocols, dining room coordination, service station management, payment procedures and customer service standards ?
• Ability to work in a fast-paced team environment, including evenings, weekends and public holidays ?
• Ability and willingness to commit to full-time employment for at least 12 months