Security Officer - Resort

Work Initiatives; Gold Coast City; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Casual 3+ shifts per week

Employee benefits

Discounts on RACV products and resorts

Gym & golf membership

Employee assistance program

Uniform

Complimentary parking onsite

Job summary

RACV Royal Pines Resort on the Gold Coast is seeking a Security Officer to join our professional security team. This casual role covers mornings, afternoons and overnight shifts as part of a 7-day rotating roster.

You will monitor CCTV, patrol the property, manage access control and respond to incidents while supporting a safe, five-star guest experience. A current QLD Security Licence, First Aid/CPR, RSA and related checks are required.

Qualifications

• QLD Security Licence (incl. Crowd Controller & Monitoring) and relevant checks.
• First Aid/CPR certification and RSA certificate required.
• Experience in hotel/resort security highly regarded.
• Strong communication, attention to detail and time management.

Responsibilities

• Patrol the resort to maintain safety and security.
• Monitor CCTV, alarms and access control systems.
• Respond to incidents and emergencies; liaise with emergency services.
• Build positive relationships with guests, staff and contractors.
• Maintain incident logs and complete reports accurately.

Skills

Security Licence (QLD)

First Aid / CPR

RSA Certificate

Customer service

Team work

Tools

CCTV systems

Access control

MS Office

Job description

Gold Coast | RACV Royal Pines Resort | Casual 3+ shifts week

Generous employee benefits & discounts on RACV products & 10 resorts

Join a trusted Australian brand & Victoria’s largest member-based organisation

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences,enjoy the best of tourism and have room to grow in a changing industry that’s yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

Are you ready to join the future of resort hospitality on the Gold Coast? Do you enjoy maintaining the safety and integrity of a secure workplace and are you passionate about hospitality and thrive in a dynamic, guest-focused environment? The excitement is building on the Gold Coast, as the 2032 Olympic Games fast approaches. RACV Royal Pines Resort is entering an exciting new chapter, with significant resort development projects underway and the implementation of innovative guest-facing technologies.

An exciting opportunity has arisen for a Security Officer, to join our professional security team, who play a key role in our large resort operations. In the fast-paced environment of a resort, our dedicated team of Security Officers take pride in their responsibility to maintain and promote a safe and secure environment for all guests and employees.

This could be just the right role for you?

Our security team monitor Royal Pines Resort, 24 hours/7 days week, working shift times 6am-2pm, 2-10pm & 10pm-6am. This role is casual, however there may be the potential to transition into a full-time position from December/January. Reporting to the Safety & Security Supervisor, your key responsibilities include:

• Building & maintaining positive working relationships with internal & external stakeholders, including staff, guests & contractors
• Crowd control throughout the resort & property including group arrivals/departures, large conferences and events, bars & restaurants
• Traffic & parking control
• Patrolling the property and surveillance duties
• Monitoring various systems incl. security, alarms, CCTV, and access point control
• Check alarm systems and fire equipment
• Maintain operation logs, accurate record keeping responding to incidents, investigation & report writing
• Safeguarding company assets & managing security risks
• Respond to emergency situations & liaise with emergency services
• Maintaining the RACV values and culture

What you'll need to be successful

• Valid QLD Security Licence (incl. Crowd Controller & Monitoring), Driver's Licence, First Aid/CPR, WWCC Blue Card, Responsible Service of Alcohol (RSA) Certificate, essential
• Full availability and a genuine committment to flexibly, working a 7 day rotating roster including days 6am-2pm, afternoons 2pm-10pm, weekends & public holidays + occasional overnight shift 10pm-6am
• Previous hotel security experience performing the above duties in a 4-5 star hotel/resort or similar work environment
• Experienced in managing multiple systems including fire safety, CCTV, intruder alarms and access control
• Attention to detail, highly organised & excellent time management skills
• Competent computer skills in MS Office applications & systems - email, daily log, auditing, incident report writing & communication
• Experience responding to first aid emergencies, fire emergencies& safety situations, drills and use of equipment
• Excellent communication, decision making and negotiation skills, and maintaining effective working relationships with stakeholders
• Work well in a team environment or be responsible to work autonomously,maintaining a friendly, professional and positive attitude
• Provide guests with a warm welcome and a consistent high standard of 5 star service
• Excellent personal presentation

We are Offering

• Casual 3+ shifts week + penalties evenings, weekends & public holidays
• Healthy team culture + values led organisation
• Generous employee benefits & discounts on RACV products & 10 resorts
• Health & wellbeing employee discounts & benefits including gym & golf membership, employee giving & volunteer program, parental leave, employee assistance program + more
• Employee of the month awards & recognition programs
• Training, development and career progression opportunities
• Uniform
• Complimentary parking onsite

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

Eligibility & Background Checks

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Maintenance Officerand whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they’re and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.