Concierge/Porter

RACV; Gold Coast City; On-site; AUD 36,000 - 47,000; Part time

Benefits offered by this job

12% super

Discounts on RACV products & resorts

Uniform provided

Onsite parking

Job summary

RACV Royal Pines Resort on the Gold Coast is seeking a friendly Porter/Concierge to join our Front Office team. You’ll welcome guests with genuine hospitality and deliver outstanding service that helps create memorable stays.

In this busy role you’ll handle check-ins, assist large groups, guide guests around the resort, and support transport and luggage needs while maintaining a polished, guest-focused approach.

Qualifications

• Experience in hotel porter/concierge or similar 4-5 star setting.
• Excellent communication and guest-service skills.
• Ability to perform physical tasks and be on your feet for long periods.

Responsibilities

• Welcome and greet guests entering/leaving the resort.
• Assist guests and large groups at check in/out.
• Monitor and manage traffic flow on resort entrance driveway.
• Arrange bookings, transport, restaurant reservations & deliver items to guest rooms.
• Transport and store guest luggage and belongings, lifting heavy items.
• Provide guests with information on resort facilities, services and local attractions.
• Drive golf carts on property.

Skills

Customer service

Hospitality experience

Communication

Teamwork

RSA certificate

Tools

MS Office

PMS Opera

Job description

• RACV Royal Pines Resort | Gold Coast | Casual 3+ shifts week
• Generous employee benefits & discounts on RACV products & resorts
• Join a large trusted Australian brand & VIC’s largest member-based organisation

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that’s yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

Are you ready to join the future of resort hospitality on the Gold Coast? Are you passionate about hospitality and thrive in a dynamic, guest-focused environment? The excitement is building on the Gold Coast, as the 2032 Olympic Games fast approaches. RACV Royal Pines Resort is entering an exciting new chapter, with significant resort development projects underway and the implementation of innovative guest-facing technologies.

An exciting opportunity has become available for a Porter/Concierge to join our Front Office team. As the face of the resort, you’ll welcome guests with genuine hospitality and provide outstanding service that helps create unforgettable stays.

This could be just the right role for you?

In this busy and varied role, you will be on your feet and actively utilising your exceptional customer service skills, providing a high standard 5 star service to our guests, ensuring their stay with us is a memorable & an enjoyable experience. You will be motivated and hardworking with the can do attitude which will see you thrive in the role. Your key responsibilities in this role include:

• Welcome and greet guests entering/leaving the resort
• Assist guests and large groups at check in/out
• Monitor and manage traffic flow on resort entrance driveway
• Arrange bookings, transport, restaurant reservations & deliver items to guest rooms
• Transport and store guest luggage and belongings, lifting heavy items
• Provide guests with information on the resort facilities, restaurants, services and local Gold Coast events, restaurants and tourism attractions
• Drive golf carts on property

What you’ll need to be successful

• Full availability and flexibility to work a weekly rotating roster between 7am-11pm including evenings, weekends & public holidays, eg. 6.30am-2.30pm, 2.30pm-10.30pm
• Hotel porter/concierge experience, in 4-5 star hotel/resort or similar environment
• Ability to perform physical tasks, including heavy lifting (eg. luggage) and working on your feet
• Proficient computer skills including MS Office applications + PMS Opera, desirable
• Exceptional communication and interpersonal skills, with a professional approach to guest interactions both face-to-face and over the phone
• Attention to detail, organisation, and the ability to manage priorities in a fast-paced environment
• Positive, self-motivated team player who is confident, friendly, enthusiastic, and thrives in a collaborative hospitality environment
• Sound knowledge of the Gold Coast region, combined with problem-solving skills and the ability to confidently handle guest enquiries
• Hold a valid RSA certificate & Qld Drivers Licence, essential
• Excellent grooming & personal presentation

We are Offering

• Casual 3+ shifts week
• Competitive hourly rate + penalties evenings, weekends & public holidays + 12% super
• Generous employee benefits & discounts on RACV products & 10 resorts
• Healthy team culture + values led organisation
• Employee of the month awards & recognition programs
• Training, development and career progression opportunities
• Laundered uniform
• Complimentary parking onsite

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.