Front Office Receptionist

RACV; Noosa Shire; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Evening & weekend penalties

Discounts on RACV products

Employee of the month awards

Uniform

Complimentary parking

Job summary

RACV Noosa Resort in the Sunshine State is seeking a Front Office Receptionist to welcome guests with a warm, friendly smile. You’ll be the face of the resort, delivering exceptional service and assisting guests with check-in, check-out, and inquiries.

This casual role supports the front office with reservations, payments, information provision, and collaboration with F&B, concierge, housekeeping, and spa teams. Previous resort experience and PMS familiarity are ideal.

Qualifications

• Experience in front office reception in a hotel/resort environment.
• Experience with Property Management Systems (PMS).
• Professional face-to-face and telephone manner; strong interpersonal and communication skills.
• Attention to detail and good time management.

Responsibilities

• Greet guests at check-in/check-out and handle accommodation reservations for leisure and conference groups.
• Process payments and maintain records.
• Answer phones, respond to inquiries, and assist guests with requests.
• Provide information on accommodation, rates and amenities; cross-sell and upsell services.
• Collaborate with other departments (F&B, concierge, housekeeping, maintenance, spa).

Skills

Front desk

PMS

Customer service

Communication

Time management

Job description

Select how often (in days) to receive an alert:

• Casual Position/s - up to 5 shifts on offer
• Employee benefits

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Noosa Resort in the Sunshine State, close to pristine beaches, quaint villages, and breathtaking hinterland, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

An exciting opportunity has become available for a Front Office Receptionist, to join our team and welcome guests with a warm and friendly smile. In this service driven role, you'll be the face and first point of contact for guests at RACV Noosa Resort. You'll be on your feet, interacting with guests in a professional manner, to deliver exceptional customer service and a great experience. You'll be motivated and hardworking with the “can do attitude”, which will see you thrive in the role.

This could be just the right role for you?

Reporting to the Front Office Manager, your key responsibilities for the role include:

Guest check in and check outs and accommodation reservations for leisure travellers and conference groups;

Process payments & maintaining records;

Answering incoming calls, general enquiries & assisting guests with their requests;

Provide information to guests about accommodation, rates and amenities;

Cross sell & upsell products & services;

Communicate & collaborate with other departments such as food & beverage, concierge, housekeeping, maintenance & spa.

This is a casual role with up to 5 shifts avialable if desired. Flexibility to work both AM and PM shifts will be highly regarded. Shift times include:

6:00am – 2:00pm

2:00pm – 10:00pm

What you’ll need to be successful

Experience in front office reception in 4-5 star hotel/resort environment

Experience in Property Management Systems

A professional face-to-face and telephone manner, active listening, strong interpersonal and verbal & written communication skills

Attention to detail, ability to problem solve, be organised and possess efficient time management skills

Be friendly, confident, self-motivated and enthusiastic with a positive attitude

Work well under pressure, in a team environment and with diverse groups of people

Excellent personal presentation

• Valid drivers licence

We are Offering

Hourly rate + Penalties for evenings, weekends & public holidays

Discounts on RACV products & resorts

Employee of the month awards & recognition

Uniform

Complimentary parking

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.

Applicants for this role, will also be required to provide evidence that they have a current Working with Children Check or willing to obtain a Working with Children Check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.